IT Deskside Services Manager in St Leonards at Stryker Corporation

Date Posted: 11/9/2020

Job Snapshot

Job Description

As IT Deskside Services Manager you will lead the IT deskside services team and service desk delivery to support Stryker South Pacific’s business strategy and objectives. You will drive key programs, innovation and continuous improvement in the application of technology to achieve financial, operational and customer service goals.

Responsibilities:

  • Ensuring day to day deskside services are delivered in the most efficient and cost-effective manner
  • Lead IT site operations including infrastructure, local service and support, and drive project execution specific to deskside services to exceed agreed upon service levels
  • Drive IT value creation and customer satisfaction for the region to meet exceed service level expectations
  • Build strong collaborative relationships with site leadership and teams and other high-level business stakeholders
  • Assist in the development and provision of metrics used to track service levels and value
  • Identify and deliver opportunities where conflicts/synergies/redundancies exist between business capabilities and systems to improve IT effectiveness

Skills & Requirements

  • Knowledge of and experience with various IT systems and/or infrastructure
  • Demonstrated excellence in and commitment to customer service
  • Strong communication skills with ability to partner effectively with both divisional leaders and technical teams
  • Demonstrated ability to lead in a matrix organisation structure with significant emphasis on collaboration and influence
  • Strong analytical and problem-solving skills, business acumen and negotiation skills
  • Ability to understand systems, interrelationships and recommend enhancements, and build and communicate IT strategy
  • ITSM certification desirable

Culture & Benefits:

  • Join one of Australia’s (and the world’s) Best Places to Work since 2014!
  • Grow and develop your career with a company that prides ourselves on personal and professional development
  • Free on-site gym and parking!

To join us, click apply now!

Work From Home: Occasional

Travel Percentage: 0%

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