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IS Senior Lead Analyst, Infrastructure and Security in Gurugram at Stryker Corporation

Date Posted: 1/29/2019

Job Snapshot

Job Description

  • Review and establish Configuration Management audit policies to meet requirements.
  • Manage CMDB and drive strategy around CMDB
  • Engineer and administer service management processes for configuration management
  • Interface with process owners to integrate the CMDB information into Asset Management, Incident Management, Problem Management, Capacity Management, Release Management, Change Management, Service Requests and other ITIL processes.
  • Establish Configuration Management culture by working with owning teams to ensure they are managing configuration information of their assets, including overseeing audit reporting and compliance dashboards.
  • Strong knowledge of information technology change and configuration management best practices and methodologies.
  • Efficient in use and support of Service Now tool.
  • Facilitates the negotiation of the scope of the Configuration Management process in collaboration with the project steering committee, process owner and IT and business stakeholders
  • Identifies with the asset management team which CIs need to be managed and controlled from the basis of Inventory, Asset and Configuration Management
  • Proposes and agrees to the CI classes/types and level of detail at which CIs are to be identified
  • Ensures that the CMDB reflects the real-time state of the IT infrastructure
  • Produces and distributes management reports for Configuration Management
  • Defines integration requirements to support other IT Service Management processes
  • Audits the CMDB against the infrastructure to measure and report on data integrity and compliance
  • Present CMDB process and data to internal and external auditors
  • Updates the logical CMDB Service Structure when an IT Service is implemented or changed
  • Continually reviews the Configuration Management process for efficiency and effectiveness
  • Plans and executes the population of the CMDB (manual or automated)
  • Leverages system management tools to assist with CMDB data integrity
  • Performs regular housekeeping on CMDB and plans for growth
  • Efficient in use and support of ServiceNow tools
  • Excellent communication - verbal and written skills

Work From Home: No

Travel Percentage: None

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