IS Desksides Services Manager, Infrastructure and Security - 30954BR - EN in Amsterdam at Stryker Corporation

Date Posted: 6/11/2018

Job Snapshot

Job Description

Position summary: The IS Manager will lead the IS deskside services team in alignment with the IS Business Partners and support business strategy and objectives in collaboration with Global IS. The IS manager will drive key programs and IS services, as well as, innovation and continuous improvement in the application of technology to achieve financial, operational and customer service goals in collaboration with the Global IS teams.
Essential Duties & Responsibilities: (Detailed Description)Key responsibilities include:
  • Sits on the IS leadership team for that region / business area with responsibility for ensuring day to day deskside services are delivered in the most efficient and cost effective manner
  • Build strong collaborative relationships with site leadership and teams and other high level business stakeholders
  • Lead IS site operations including infrastructure, local service and support, and drive project execution specific to deskside services to meet and/or exceed agreed upon service levels
  • Manage service provider for specific locations as well as partner with other IS Deskside Services Managers
Essential Duties & Responsibilities:
  • Lead the implementation of corporate IS standards for Hardware & Software, at a site / region / business area level.
  • Be an advocate of Stryker’s IT Service Management processes.
  • Overall ownership of ensuring Deskside Services teams adhere to IS standards on desk side systems to ensure global standards are maintained on these systems.
  • Lead discussions on business projects in matters related to IS hardware & Software
  • Drive IS value creation and customer satisfaction for the site to meet and/or exceed agreed upon service levels
  • Build and maintain strong relationships with IS site leadership and act as a liaison between IS and the business to ensure Service Desk and Deskside Service delivery by the Global IS Infrastructure organization meets or exceeds customer expectations
  • Extensive knowledge (5+ years) of medical devices and/or pharmaceutical industry and basic knowledge of adjacent areas in terms of processes, organization, products and IS requirements
  • Project management experience, working with internal and external cross-divisional team members, preferably with IS projects
  • Assist in the development and provision of metrics used to track value delivery
  • Identify and deliver opportunities where conflicts/synergies/redundancies exist between business capabilities and systems to improve IS effectiveness
  • Identify and deliver improvements to delivery of deskside services
  • Collaborate with other IS leaders on priorities and objectives
  • Work with Corporate Information Security Officer (or delegate) and be accountable for IS security compliance for local site
  • Ensure compliance with regulations, policies, standards, procedures, and associated documentation including but not limited to IS Global Change Control, computer systems validation, SOX, and IS Project Management standards and procedures
  • Perform other duties as directed

Job Requirements

Education & Special Trainings:
  • Bachelor’s degree in Information Technology or the equivalent required
  • Minimum of 5 years of professional work experience in IT/IS and/or business discipline.
  • People and/or service provider Leadership experience is preferred.
  • ITSM certification is preferred
Qualifications & Experience:
  • Knowledge of and/or previous experience with various IS systems (manufacturing, RA/QA, commercial, R&D, etc.) and/or infrastructure
  • Demonstrated excellence in Customer Services
  • Project management experience, working with internal and external cross-divisional team members, preferably with IS projects
  • Strong communication skills with ability to communicate effectively with both divisional leaders and technical teams
  • Demonstrated ability to work effectively in a matrix organization structure with significant emphasis on collaboration and persuasion, rather than relying entirely on command and control.
  • Strong analytical and problem solving skills
  • Good business acumen and negotiation skills
  • Strong organizational capabilities to manage multiple priorities
  • Previous knowledge of medical devices and/or pharmaceutical industry and basic knowledge of adjacent areas in terms of processes, organization, products and IS requirements (preferred)
Physical & Mental Requirements:
  • Demonstrated professional experience in IS and/or other related business discipline is required
  • Ability to understand systems, interrelationships and recommend enhancements, and building IT strategy
  • Demonstrated leadership, interpersonal, analytical, change management and communication skills
  • Ability to work effectively across functions and build successful relationships in global matrix organization
  • Awareness of current and future trends in the industry and competitors

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