Intercompany Order Management Specialist in Venlo at Stryker Corporation

Date Posted: 11/5/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Venlo
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/5/2018
  • Job ID:
    R406629

Job Description

The Job's Mission

Provide first class customer service towards the Stryker selling divisions & LRD’s. Support and execute the logistics in accordance with customer SLA, CDC objectives, RAQA and Trade Compliance. Ensuring a smooth supply chain through order management and follow up.

Key Activities & Accountabilities

The International Customer Service Specialist is responsible for:

 Overseeing and coordinating the customer service activities to meet goals, quality and Customers needs- objectives while setting and/or prioritizing tactical issues, and evaluations based on Customer demands/trends/needs.

 Provides first class customer service towards customers. First point of contact for Stryker LRD’s;

 Support and execute the logistics in accordance with customer SLA, Business rules, CDC objectives, RA/QA, and Trade Compliance. Supports a smooth supply chain through order management.

 Order management;

o Order entry;

o Order follow up; Support on warehouse processing;

o Reporting towards customers and other stakeholders;

o Communication; Contact person for customer service departments regarding outstanding sales orders, pending shipments and any other relevant inquiries

o Escalation handling;

o Application of Stryker business rules;

o Preparation of relevant documentation;

 Interact with Supply Chain for inventory availability;

 Interact with responsible functions to ensure right allocation decisions are taken;

 Support tactical issues with forwarders, customer service and customers;

 Reporting towards Customer Service, Purchasing, Plants, LRD’s and selling divisions;

 Identify opportunities for service & Process improvement; Participating in initiatives / projects to improve service, processes and capabilities;

 Participating in initiatives / projects to improve service, productivity, processes and/or cost reductions.

 Will manage equipment and workload/capacity to meet the Customers needs.

 Uses independent judgement to ensure the right allocation decisions are taken

 Will ensure compliance with all aspects of our Quality Management System, from alert notification through total customer’s satisfaction.

 Will support the Customers and Sales force through continued system and or policy improvements.

 Maintain team and individual compliance.

 Project support.

Profile

 High customer focus;

 Excellent communication and interpersonal skills;

 Effective communicator and goal orientated.

 Ability to interact in a professional manner within an international environment, taking into consideration cultural differences;

 Pro-active approach in determining market needs and translating these needs into CDC requirements;

 Ability to interact in a professional manner within an international environment, taking into consideration cultural differences;

 Team player;

 Knowledge of international trade and export documentation

 Self starter;

 Pro-active approach in determining market needs and translating these needs into CDC requirements;

 Blueprint/schematic reading.

 Effective analytical and problem solving skills.

 Effective organizational skills.

 Experience in Oracle, SAP and Distribution processes

 Excellent knowledge of English

 0-2 years of customer service experience or equivalent experience

Competencies

 Must be able to generate and explain proposals, guidelines, priorities and procedures.

 Must be able to analyze and resolve routine issues using independent judgment.

 Must be able to routinely make decisions that affect the service levels to our Customers both internal and external.

 Experience in International Customer service & Distribution processes

 Experience with preparing export documentation;

 Excellent knowledge of the English language;

 Basic PC skills.

 Experience with Oracle, SAP and MS Office applications.

 Knowledge of international trade;

 Intermediate Vocational Education+ (MBO+);

 Experience with International Standards (e.g. ISO/FDA)

Reporting / Communication lines

 Reports to International Customer Service Supervisor;

 SYK communication: MT, Operations, RAQA, Manufacturing Locations, Customer Service, Finance, Supply Chain Groups;

 External communication: OEM Manufacturers, Carriers, LRD, Customer Service

Work From Home: Yes

Travel Percentage: Up to 25%

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