Intercompany Order Management Specialist EMEA - 28232BR - EN in Venlo at Stryker Corporation

Date Posted: 4/15/2018

Job Snapshot

Job Description

Key Activities & Accountabilities

Within the 4 key pillars of our organization the Intercompany Order Management Specialist is responsible for:

Secure day to day:

• Order management
  • Overseeing and coordinating the customer service activities to meet goals, quality and Customers needs- objectives while setting and/or prioritizing tactical issues, and evaluations based on Customer demands/trends/needs

• Provides first class customer service towards customers. First point of contact for Stryker LRD’s

• Will ensure compliance with all aspects of our Quality Management System, from alert notification through total customer’s satisfaction

• Will manage equipment and workload/capacity to meet the Customers needs

• Reporting towards Customer Service, Purchasing, Plants, LRD’s and selling divisions

Strengthening the base:

• Job training new hires

• Support tactical issues with forwarders, customer service and customers

• Maintain team and individual compliance
  • Support and execute the logistics in accordance with customer SLA, Business rules, CDC objectives, RA/QA, and Trade Compliance. Supports a smooth supply chain through order management.

New Business Needs/ Opportunities:

• Will support the Customers and Sales force through continued system and or policy improvement

• Identify opportunities for service & Process improvement; Participating in initiatives / projects to improve service, processes and capabilities

Develop for the future:

• Project support

• Participating in initiatives / projects to improve service, productivity, processes and/or cost reductions

Job Requirements

Profile & Competences

• 3-5 years of customer service experience or equivalent experience

• 2-4 years of operational transportation management and trade compliance experience;

• 3-5 years of logistical supply chain experiences (solutioning; processing)

• Solid experiences with business financial processes; e.g. tender management / letters of credit;

• Must be able to generate and explain proposals, guidelines, priorities and procedures

• Ability to interact in a professional manner within an international environment, taking into consideration cultural differences

• Knowledge of international trade and export documentation

• Must be able to analyze and resolve routine issues using independent judgment

• Effective analytical and problem solving skills.
  • Experience with Oracle, SAP and MS Office applications.
  • Experience with International Standards (e.g. ISO/FDA)


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