In-House Sales Support Specialist -Northern Europe - 28175BR - EN in Newbury at Stryker Corporation

Date Posted: 5/18/2018

Job Snapshot

Job Description

We are looking for a highly efficient Sales Support professional to support the Regional Sales Manager, internal sales team and distributors with the implementation of Business Development Strategies within the Workplace & Community business for Northern Europe, with a focus to continue to improve the following:

  • Customer satisfaction and revenue acceleration
  • Market share gain
  • Performance against yearly targets.
Key Activities & Accountabilities

The key focus of this role will be to support the primary Sales Force in Distribution Channel Management alongside the Community Defibrillation referral process, ensuring smooth operational approach and the highest levels of Customer satisfaction are maintained in order to drive revenue performance and acceleration. This role will be supporting our Northern Europe region, which is made up of the UK, Ireland, Norway, Denmark, Sweden, Finland, Netherlands and Belgium, with the UK accounting for the lion’s share of business in this territory.

This encompasses in particular, but not limited to:
  • Develop and maintain overview dashboards to reflect weekly/monthly/yearly revenue performance to assist with business overviews and Distributor service level agreement reviews.
  • Administration and maintenance of all contracts and price tables in compliance with company requirements.
  • Responsible for qualifying and managing first line responses to sales leads and where applicable, updating CRM database.
  • Administrative support for tender preparation
  • Co-ordinating contact between Customer Service, Technical Service, Product Management, Product Marketing, Legal & Compliance, Pricing and Tender departments to meet Customer and Distribution Channel requirements and excellence in account management is developed / maintained.
  • Market & business analysis of the local market to gain deeper insight into the Workplace & Community landscape, install base, and competitive market segments.
  • Supporting Marketing Manager EMEA at trade shows and events.

Job Requirements

Ideally you will be degree qualified, or have strong experience of working in a fast-paced Sales Support position.
Fluent English is required for this role, but candidates with language skills relevant to other countries in the region are particularly welcome.

Experience

Minimum two years customer service and/or customer administration experience essential.

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