Implementation Manager in Virtual, Michigan at Stryker Corporation

Date Posted: 10/21/2020

Job Snapshot

Job Description

Job Description:

The Implementation Manager is responsible for overseeing and assisting in the comprehensive implementation process. The relevant scope may include, but is not limited to, customer site assessment, goal identification and gap analysis, pre-installation activities, product go-live and adoption, and contract utilization compliance.

The Implementation Manager ideates, communicates, and executes complex and concurrent product implementation processes in alignment with sales and marketing brand strategies.

The Implementation Manger thrives in a matrix organization and develops productive relationships with the internal team, sales organization, regional managers, key opinion leaders, key customer stakeholders, and third party contracted partners to ensure key deliverables seamlessly support the customer’s OR safety initiatives.

Job Responsibilities:

  • Develops an implementation roadmap to accelerate revenue recognition, foster customer loyalty, and increase product adoption

  • Creates plan to scale implementation as customer base increases among multiple product brands, including potential build out of implementation team.

  • Assesses and enables operational readiness to help customer realize and optimize product value proposition

  • Tracks key project metrics and financials, analyzes results, and presents recommendations to senior leadership for long term strategic vision

  • Leverages stakeholder feedback and knowledge of healthcare initiatives to foster sustainable and programmatic change management

  • Demonstrates an ability to lead without direct authority, communicate effectively, and influence both internal and external stakeholders

  • Provides education virtually and/or in-person to the salesforce and customers

  • Outlines and articulates relevant roles and responsibilities to enable utilization of key resources and adherence to established processes

  • Attends essential in-person meetings and/or installations to consult and facilitate customer experience

  • Executes processes utilizing exceptional organizational skills and attention to detail

Minimum Qualifications:

  • Bachelor’s Degree required
  • MBA or RN preferred
  • Project Management Professional (or like certification) preferred
  • 7+ years relevant experience required
  • Marketing/sales/project management experience within Medical Device and/or clinical experience within a hospital setting preferred

Work From Home: Remote

Travel Percentage: 40%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.


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