HR Operations Specialist, English speaking regions in Amsterdam at Stryker Corporation

Date Posted: 7/26/2018

Job Snapshot

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Job Description

Your key responsibilities

Reporting to the HR Operations Manager, EMEA the HR Operations Specialist will be a key member of the HR Shared Service Center team, supporting our employees in Ireland and UK and will be responsible for the following tasks:

  • The HR Operations Specialist is the first point of contact for managers and employees for HR policies, HR life cycle processes and system questions or issues in Ireland and UK.
  • He/she is responsible for answering and handling inbound calls and emails from internal customers, greet them and answer questions and concerns on HR related issues, as well as redirect question to other HR functions such as Learning &Development, Talent Acquisition and Compensation & Benefits.
  • Provide accurate, consistent and timely responses via telephone, email, skype and other means available.
  • Ensure that every question or issue is entered as a case in the case management system and maintains customer contact until the case has been resolved and/or is transferred to the relevant HR function for resolution such as Learning & Development, Talent Acquisition, Compensation & Benefits, Global Mobility, Stock Administration or similar.
  • Performs basic administration processing, data input and verification of required documentation on the designated HR employee life cycle activity such as: new hires, terminations, transfer, promotions, salary changes, transfers, personal data changes, position management, job title changes, supervisor changes, department changes. This includes for example the production of employment contracts, termination letters, transfer letters, salary change notifications, relocation documentation (together with Global mobility), stock option letters, employment testimonials, onboarding, off boarding etc.
  • Closely partnering with local HR departments for quality control and for handing over to the appropriate line manager or employee. Additionally, informing local payrolls in EMEA on HR related changes that need to be processed locally.
  • Triggering local management process – pertaining to the HR life activity at hand - by monitoring shortlist of activities to be done by local line manager and HR Shared Service Center. Keeping track of completion of shortlist.
  • Responds to and troubleshoots employee and manager-related transactions and issues. Directs employees and managers to the appropriate online support materials, tools systems, and/or vendors, if applicable.
  • Auditing or monitoring workflow related to HR transactions.
  • Escalates cases to other HR functions such as the Payroll Specialists, Benefits Administrator, Recruiter, Compensation analyst, HR Business Partners, etc, with deeper subject matter expertise, when additional research or interpretation is required.
  • Handles inquiries during deployment of new system functionality.
  • Provides guidance and training on HR processes, work flow and relevant systems
  • Updates and maintains knowledge base FAQ’s solutions and troubleshooting guides.
  • Identify trends in customer issues and make recommendations for process improvement opportunities
  • Provides excellent service to the Stryker organization

What are we looking for?

  • Degree in business/related field or equivalent relevant experience
  • At least 2 years of operational experience in an ideally international HR department
  • At least 2 years of experience as an HR Operations Specialist in an HR Shared Services environment supporting the UK and Irish market. Having solid knowledge on UK and/or Irish labor law and HR policies and regulations. 
  • Excellent English language skills both written as well as spoken
  • Strong service and customer orientation
  • Strong in relation management and high focus on solving the internal customer problems
  • High attention to detail as well as conscious and accurate way of working
  • Team player, enjoy working and being part of a multi-national team

Work From Home: No

Travel Percentage: None

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