HR Operations Senior Specialist (German & English) in Amsterdam at Stryker Corporation

Date Posted: 9/29/2020

Job Snapshot

Job Description

The HR Operations Senior Specialist is the first point of contact for Managers and Employees at all levels of the organization, regarding HR policies, HR life cycle processes and Workday system questions or issues. He/she is responsible for answering and handling inbound calls and cases from internal customers on HR related issues, as well as redirect question to other, appropriate HR resources such as Payroll, Talent Management, Talent Acquisition, and Compensation & Benefits.

Key Activities & Accountabilities 

  • Provide accurate, consistent and timely responses via telephone, Teams and HR case management system.
  • Ensure that every question or issue is entered as a case in the case management system & maintains customer contact until the case has been resolved or is transferred to another relevant party for resolution such as Talent Management, Talent Acquisition, Work Place Practices, Compensation & Benefits, Payroll and Global Mobility
  • Support workforce administration processing, data input and verification of required documentation on the designated HR employee life cycle activity such as: new hires, terminations, transfer, promotions, salary changes, transfers, personal data changes, position management, job title changes, supervisor changes, department changes. This includes the production of employment contracts, termination letters, transfer letters, salary change notifications, employment testimonials, on-boarding and off boarding.
  • Respond to and troubleshoot employee and manager-related workforce transactions and issues
  • Direct employees and managers to the appropriate online support materials, tools systems, and/or vendors, if applicable.
  • Escalate/elevate complex cases to other functions such as the Payroll Specialists, Benefits Administrator, Recruiter, Compensation analyst, HR Business Partner, etc, with deeper subject matter expertise, when additional research or interpretation is required.
  • Provide guidance and training on HR processes, workflow and relevant systems
  • Update and maintain knowledge base FAQ’s solutions and troubleshooting guides.
  • Identify trends in customer issues and make recommendations for process improvement opportunities
  • Manage workload efficiency to fulfill commitments in accordance with established service level agreements (SLA’s)
  • Support system testing and deployment of new functionality
  • Provide reporting support
  • Serve as the primary contact for Stryker employees with regards to benefits questions.
  • Provide data and reporting often in collaboration with Payroll Manager to support local HR and CoE Benefits analysis requirements.

Education and/or special training: 

Bachelor’s degree in Business Administration/ Human Resources or related field or equivalent relevant experience

Qualifications/Work Experience: 

  • 2-4 years relevant experience in HR Shared Services in an International environment and at least 1-2 years of benefits admin background
  • Strong service and customer orientation.
  • Fluent German and English is a must. In addition, fluent Spanish/French/Dutch would be highly desirable
  • Strong in relation management and focus on solving the internal customer problems.
  • Experience with Workday application is preferred
  • Good communication skills, both written as well as spoken
  • Administrative orientation, accuracy
  • Team player, being able to function in a multi-national team.
  • Being able to travel in Europe for training purposes

Work From Home: Occasional

Travel Percentage: 10%

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