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HCP Education Manager in Johannesburg at Stryker Corporation

Date Posted: 12/2/2018

Job Snapshot

Job Description

Key Activities & Responsibilities  

Consultant Management:

  • Develop a network of strong relationships with key opinion leaders and maintain consistent communication/feedback loop in order execute on departmental and divisional goals.
  • Strategize and develop business plans to engage consultants and other key opinion leaders in educational activities to support goals.
  • Manage messaging and difficult conversations with consultants to ensure limited disruption to business practices and goals.

Development and Execution of New Education Initiatives:

  • Research and analyze competitive HCP education and training activities, customer feedback and market research to determine best practices and strategize direction of customer-facing educational activities.
  • Strategize and oversee the development of new HCP educational resources for on-demand education such as videos technique guides, online education, and iPad applications.
  • Identify needs for and oversee design of collateral materials to reinforce and further support the knowledge acquired during educational activities, including videos, presentations, handouts and hands-on objectives.
  • Investigate, identify solutions and develop new platforms and processes for delivering customer-facing activities.
  • Supervise the development of evaluation mechanisms for all customer facing activities and analysis of results to ensure departmental goals are met.

Compliant Customer Engagement and Communication Activities:

  • Oversee the design, administration and evaluation of national product training programs through the selection of educational method, budget and attendee management, material and promotional development as well as onsite delivery of events to build upon the knowledge and skills on the safe and effective use of Stryker product.
  • Liaison with legal, compliance and transparency to ensure all departmental educational activities meet or exceed regulatory requirements.
  • Serve as a liaison and represent Stryker with educational sponsors for regional and/or national Third Party Education Conferences.
  • Anticipate, identify, creatively resolve and adapt changes in team when facing challenges associated with meeting departmental goals.
  • Drive cross functional group collaboration with other business units and leadership to identify, promote, and execute educational strategies which support business strategies.

Budget Management:

  • Assist in the development and monitoring of yearly budget related to HCP programs
  • Request proposals and negotiate vendor costs based on buying power and to ensure best prices are obtained while building strong vendor relationships.
  • Accountable, timely and accurate expense and transparency reporting for all team members.
  • Drive responsible use of event inventory materials and supplies as well as identify required upgrades to ensure fiscal responsibility.
  • Holds others to high standards on budget management.

Education 

  • University degree or relevant experience
  • Fluency in English

Experience  As above, indicate the length and type of experience required to perform this job satisfactorily.

  • Minimum 6 years as an Education Manager or Marketing Manager within the Health Care Industry.
  • A demonstratable aptitude for the design and delivery of training
  • A working knowledge of Strykers product portfolio is preferable
  • Experience in Training Event management

Competencies 

Significant time is required in markets to ensure delivery and understanding of learning has taken place. Hours will be varied and flexible according to demands, deadlines and it will be necessary to spend 30-40% time away from home to fulfill business objectives.

  • Passion for Education and Learning
  • Performance Driven, results orientated
  • Strategic and Conceptual Thinker
  • Strong Communication and Listening Skills
  • Team Player
  • Analytical skills and Problem Solving
  • Organisational Skills
  • Stamina
  • Strong Ethics and Integrity

Insert detailed job description here.

Work From Home: No

Travel Percentage: Up to 75%

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