Field Service Technician in Belgium at Stryker Corporation

Date Posted: 2/8/2020

Job Snapshot

Job Description

Service Responsibility

  • Repair and check electronic / mechanical Stryker products
  • Do annual check and calibration according to MDR on customer site
  • Fulfill Service contracts with planned maintenances
  • Installation of Stryker systems on customer site (e.g. Integrated OR)
  • Software & Hardware Upgrades
  • Delivery of technical Training to internal & external

Reporting

  • Efficient and thorough documentation of service activities for internal and external reference
  • Scheduling of Customer visits in cooperation with Customer service
  • Ensure tracebility of all field based Stryker products through reporting tools
  • Attend team meetings, deliver presentations to encourage team development

Sales Support

  • Give technical support to Product Managers and sales staff
  • Give technical support to Customers and Sales Department
  • Give IT support on certain instruments
  • Escalade opportunities and issues appropriate

Head office support

  • Ensure excellent follow-up on all customer initiated issues
  • Ensure service provided is invoiced if not under warranty

Working conditions

  • work will take place in a varied range of scenarios including the workshop, hospitals, and theatres
  • Field Service Engineers will be expected to engage with key customers and stakeholders including Theatre Staff, EBME Staff and Managers, CSSD Staff, Procurement and Purchasing Staff
  • Travel will be a regular occurrence within the defined region, in which case accommodation will be provided or arranged to the standard level within Stryker travel policy.
  • Region, Flanders - South West Netherlands

Job Dimensions

  • Responding to Service Complaints as defined
  • Turn around time for repairs
  • Profitability of the field service business
  • Individual objectives as defined annual

Education

  • Degree in engeneering medical electronics and camera technology or equivalent, at least one of the following:
  • Electrical / Electronic / Telecommunications / Mechanical / Software
  • Medical Physics
  • Technology Subjects
  • Fluency in both spoken and written (technical and medical) English & Dutch
  • Adequate IT-knowledge (Microsoft Office, Outlook, Power Bi, ERP/CRM Systems)
  • Good skills in local language

Experience

  • Minimum 3 years experience in medical electronics, combined with good mechanical skills
  • Minimum 2 years experience in the hospital environment and health care work
  • IT experience on administrative and technical level  


Work From Home: Occasional

Travel Percentage: 80%

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