Field Service Technician in Alcobendas at Stryker Corporation

Date Posted: 6/27/2018

Job Snapshot

Job Description

"To maintain professional and profitable repair and preventive maintenance service business on Stryker’s products while ensuring compliance with the quality system and manufacturer specifications.  Deliver  technical assistance and documentation to internal and external customers.  Service Responsibility  

  • Repair and check electronic / mechanical Stryker products

  • Do annual check and calibration according to MDR on customer site

  • Fulfill Service contracts with planned maintenances

  • Installation of Stryker systems on customer site (e.g. Integrated OR)

  • Software & Hardware Upgrades

  • Delivery of technical Training to internal & external 

Reporting  

  • Efficient and thorough documentation of service activities for internal and external reference

  • Scheduling of Customer visits in cooperation with Customer service

  • Ensure tracebility of all field based Stryker products through reporting tools

  • Attend team meetings, deliver presentations to encourage team development 

Sales Support  

  • Give technical support to Product Managers and sales staff

  • Give technical support to Customers and Sales Department

  • Give IT support on certain instruments

  • Escalade opportunities and issues appropriate 

Head office support  

  • Ensure excellent follow-up on all customer initiated issues

  • Ensure service provided is invoiced if not under warranty 

,

  • Degree in engeneering medical electronics and camera technology or equivalent, at least one of the following:



  • Electrical / Electronic / Telecommunications / Mechanical / Software

  • Medical Physics

  • Technology Subjects



  • Fluency in both spoken and written (technical and medical) English

  • Adequate IT-knowledge (Microsoft Office, Lotus Notes, MFG/Pro, PS3, Outlook)

  • Good skills in local language


Experience



  • Minimum 3 years experience in medical electronics, combined with good mechanical skills

  • Minimum 2 years experience in the hospital environment and health care work

  • IT experience on administrative and technical level      

"

Work From Home: No

Travel Percentage: None

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