Field Service Technician (Gothenburg Region) in Göteborg at Stryker Corporation

Date Posted: 9/12/2020

Job Snapshot

Job Description

To maintain professional and profitable repair and preventive maintenance service business on Stryker’s products while ensuring compliance with the quality system and manufacturer specifications.  Deliver technical assistance and documentation to internal and external customers. Act as an interface between Technical Service Manager, Customers and Field Service, whilst always being a competent and reliable contact person.

Service Responsibility

  • Repair and check electronic / mechanical Stryker products
  • Do annual check and calibration according to MDR on customer site
  • Fulfill Service contracts with planned maintenances
  • Installation of Stryker systems on customer site (e.g. Integrated OR)
  • Software & Hardware Upgrades
  • Delivery of technical Training to internal & external customers

Reporting

  • Efficient and thorough documentation of service activities for internal and external reference
  • Scheduling of Customer visits in cooperation with Customer service
  • Ensure traceability of all field-based Stryker products through reporting tools    

Sales Support

  • Give technical support to Product Managers and sales staff
  • Give technical support to Customers and Sales Department
  • Give IT support on certain instruments
  • Escalate opportunities and issues appropriately
  • Attend team meetings, deliver presentations to encourage team development

Working conditions

  • Work will take place in a varied range of scenarios including the workshops, hospitals, and theatres
  • Field Service Engineers will be expected to engage with key customers and stakeholders including Theatre Staff, EBME Staff and Managers, CSSD Staff, Procurement and Purchasing Staff
  • Travel will be a regular occurrence within the defined region, in which case accommodation will be provided or arranged to the standard level within Stryker travel policy.

Head office support

  • Ensure excellent follow-up on all customer-initiated issues
  • Ensure service provided is invoiced if not under warranty

Team & Management support

  • Actively attend and lead projects in accordance with strategical management objectives

Education

  • Degree or equivalent in a technical / engineering subject
  • Electrical / Electronic / Telecommunications / Mechanical / Software
  • Medical Physics
  • Technology Subjects
  • Fluency in both spoken and written (technical and medical) English
  • Adequate IT-knowledge (Microsoft Office, Lotus Notes, MFG/Pro, PS3, Outlook)
  • Good skills in local language

Experience

  • Experience in a technical / engineering role
  • Ideally experience in the hospital / medical environment
  • Good understanding of the Stryker product portfolio
  • IT experience on administrative and technical level  

Competencies (skills, knowledge, requirements)

  • Driven by excellence
  • Service motivated
  • Focus on quality
  • Team spirit
  • Persistent
  • Perceptive
  • Polite
  • Accurate
  • Positive
  • Loyal
  • Stress resistant
  • Time – management competencies
  • Conflict – management competencies

Work From Home: Occasional

Travel Percentage: 70%

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