Field Service Technician (Denmark & Southern Sweden) in Malmö at Stryker Corporation

Date Posted: 11/8/2019

Job Snapshot

Job Description

Stryker is proud to be a worldwide leader in the medical device industry that is committed to changing lives through collaboration, dedication and ground-breaking technology.  With a team of more than 33,000 people worldwide, we are now looking to expand our Medical service team in the Nordics.

Job Description:

To maintain repairs and preventive maintenance service on Stryker Medical products while ensuring compliance with the quality system and manufacturer specifications. 

Deliver technical assistance and documentation to internal and external customers: Hospitals and Ambulances

Accountability

Service Responsibility

  • Repair and check Medical electronic & mechanical Stryker products
  • Do annual check and calibration according to MDR
  • Plan and fulfill Service contracts at customer site
  • Software & Hardware Upgrades
  • Delivery of technical Instructions to customers and internal.

Reporting

  • Efficient and thorough documentation of service activities for internal and external reference
  • Scheduling of Customer visits in cooperation with service supervisor
  • Ensure traceability of all field based Stryker products through reporting tools
  • Attend team meetings, deliver high engagement to encourage team development

Sales Support

  • Give technical support to the Sales Department
  • Give IT support on certain instruments
  • Escalate sales opportunities

Head office support

  • Ensure excellent follow-up on all customer initiated issues

Working conditions

  • work will take place in a varied range of scenarios, primary onsite at hospitals and EMS (Ambulance)
  • Field Service Engineers will be expected to engage with key customers and provide best customer experience
  • Travel will be a regular occurrence within the team region

Education

  • Electrical / Electronic / Telecommunications / Mechanical
  • Medical Physics
  • Technology Subjects
  • IT-knowledge (Microsoft Office, Word, Excel, Outlook)
  • Good skills in Nordic languages and English

Experience

  • Minimum 3 years experience in electronics, combined with good mechanical skills
  • Minimum 1-2 years experience in the hospital and health environment  

Competencies (skills, knowledge, requirements)

  • Polite
  • Service minded
  • Customer focus
  • Quality confident
  • Persistent
  • Accurate
  • Positive
  • Loyal
  • Stress resistant

Travel

  • You on can expect overnight travel average 4 days per month
  • Work From Home: Yes, but almost all work is at customer location in DK and Southern SE

https://www.strykeremergencycare.com/

Work From Home: Not available

Travel Percentage: Up to 75%

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