Field Service Representative: North/South Dakota - 30440BR - EN in Sioux Falls, SD at Stryker Corporation

Date Posted: 5/7/2018

Job Snapshot

Job Description

Job Description
At Stryker we strive to make Healthcare better. This is done by providing our customers with the best equipment and service. The environment and culture for this role is fast-paced and you’ll be constantly on the go. It requires the ability to solve complex problems while maintaining strong relationships with our customers and sales representatives.

Quick Summary
The person taking the Field Service Representative role will spend the majority of their time in five key areas. They are:
1. Traveling between hospitals based on assignment of service requests.
2. Seeking out opportunities to sell service contracts, service parts, and billable labor and travel.
3. Troubleshooting and resolving customer and product issues.
4. Building positive relationships with Stryker customers.
5. Documenting service results in order to maintain accurate quality records.

Position Responsibilities
  • Repair and deliver equipment according to Stryker Medical specifications.
  • Perform all required quality control checks and preventive maintenance in accordance with the products operation manual.
  • Responsible for achieving annual quota as related to the sale of service contracts, service parts, and billable labor and travel.
  • Must partner with customer(s) and Stryker Medical sales rep(s) to identify local service needs and provide most beneficial solutions.
  • Formulate and execute a sales strategy by taking a consultative approach with customers to understand their needs and offering Stryker Medical service solutions that best address those needs.
  • May informally lead Field Service Associate(s) by directing daily schedules and distribution of service calls.
  • Present the highest level of customer etiquette in support of the sales team. Promote increased equipment and service usage by establishing and maintaining effective customer relationships.
  • Responsible for maintaining and recording assigned inventory.
  • Manage personal schedule by regular and punctual attendance.
  • Must adhere to Field Service metrics; hours accountability, inventory, overtime accountability, etc.
  • Ensure all routine maintenance is performed on company vehicle.
  • Adhere to proper expense reporting procedures.
  • Complete all designated training programs in timely manner.
  • Participate in all work assignments as may be deemed suitable and assigned by management.

Job Requirements

  • High school diploma or equivalent.
  • Must be 21 years of age and have a valid driver’s license.
  • 1 year experience in equipment repair involving mechanical/electrical skills
  • Effective reading and writing skills.
  • Willingness and ability to work extended workweek including nights and weekends.
  • Maintain professional image by proper grooming and dress.
  • Willingness to follow all safety rules. Adhere to policies and procedures established by Stryker Medical.
  • Must be able to analyze and resolve equipment issues using independent judgment.
  • Must be able to follow and explain detailed instruction troubleshooting and inspection procedures.
  • Must be able to complete detailed documentation accurately.
  • Must be able to logically diagnose issues and systematically solve problems.
  • Ability to prioritize issues.
  • Basic electronic and mechanical aptitude.


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