Field Service Engineer, Medsurg (North West England) - 27588BR - EN in Newbury at Stryker Corporation

Date Posted: 4/17/2018

Job Snapshot

Job Description

Technical Services Responsibilities:
  • Preventative maintenance (meeting of SLA’s)
  • Rapid response to breakdowns (meeting of SLA’s)
  • Repair of faulty equipment (meeting of SLA’s)
  • Completion of service reports
  • Software and hardware upgrades
  • Commissioning and installation of equipment
  • Delivery of technical training to customers
  • Delivery of technical training to peer group

Sales Team and Head Office Support:
  • Build rapport and liaise with internal customers - RSM’s, local sales team and head office staff
  • Escalate opportunities and issues as appropriate
  • Provide support with product audits etc.
  • Assist the regulatory affairs department / customer to action product recalls, field safety notices and field action notices
  • Occasional delivery of product training to clinicians

  • Produce regular reports to customer and company
  • Ensure traceability of all field based Stryker products through reporting tools
  • Attend team meetings, deliver presentations to encourage team development

Job Requirements

Qualifications / education required:

Educated to degree level is preferable, though applicants with National Certificates/Diplomas in related fields with experience will be considered. Experience in at least one of the following:

Engineering disciplines such as: Electrical/ Electronic / Telecommunications / Mechanical / Software
Medical Physics
Technology Subjects

Experience required:

Experience of working in a field service position, working within the clinical environment, working with complex medical devices and engineering experience is preferable.

Specialist training required:

Candidate must have a superb customer service ethic and must be driven to consistently want to deliver for customers. The candidate must also have demonstrated a history of technical prowess and an aptitude for problem solving in pressure situations. The candidate will be responsible, self motivated and able to efficiently manage their work load effectively.

Knowledge and relevant qualifications in electrical safety would be beneficial.


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