Field Service Engineer - Baltimore, MD in Virtual, Maryland at Stryker Corporation

Date Posted: 9/2/2020

Job Snapshot

Job Description

Stryker is one of the world’s leading medical technology companies and is dedicated to helping healthcare professionals perform their jobs more efficiently while enhancing patient care. Stryker offers a diverse array of innovative medical technologies, including reconstructive, medical and surgical, and neurotechnology and spine products to help people lead more active and more satisfying lives.

We are currently seeking a Field Service Engineer to join Stryker’s AIRO-CT Scanner Systems Team in Baltimore, MD.

As the Field Service Engineer, you will provide service support for AIRO-CT unit repair calls while operating autonomously and serving as an ambassador to the customer.

Who we want

Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.

Goal-oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.

Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

Self starter.  People who thrive in an autonomous work atmosphere. Go getter mentality.

Customer-oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships

What you will do

The Field Service Engineer will maintain customer satisfaction, provide both verbal and on-site customer support and verify/approve the operational quality of Stryker’s AIRO-CT systems.

  • Coordinate and execute, installation, inspection, maintenance, and repair of AIRO-CT Scanner Systems both in-house, and in the field. When in the field, working with customers and local sales representatives to provide timely and effective customer service. 
  • Develop and maintain expertise in the existing generations of the AIRO-CT Scanner System.
  • Provide positive interaction with customers during performance of installations, warranty and service repairs, upgrades, field actions, preventive maintenance visits, and equipment trials to turn every encounter into a relationship-building experience.  
  • Assist in the development of and provide training on the AIRO-CT Scanner System for prospective external field service technicians as well as customer account biomedical personnel.
  • Provide internal support for the field service business through intermediate projects and assignments, including, but not limited to cost reductions and new product launches.
  • Assist in the drafting of Service Bulletins and other repair related documentation, as well as the development of repair procedures and fixtures to improve the quality and efficiency of field service.

What you need

  • Associate degree in Electronic Engineering Technology, Mechanical Engineering, Biomedical Engineering Technology, or equivalent-related civilian and/or military experience required.
  • Bachelor’s degree in an engineering field preferred.
  • Excellent computer networking and software skills.
  • Excellent technical skills.
  • Demonstrated analytical skills.
  • Demonstrated organizational skills.
  • Minimum of 3 years technical field service experience with X-ray equipment or equivalent.

Additionally, you will need

  • Medium Work: Exerting up to 85 pounds of force occasionally and/or up to 20 pounds of force frequently and/or a medium amount of force constantly to move/drive objects.
  • Coordination of eye, hand and foot movement with an ability to grasp by hand and meet cognitive demands to include visual and auditory discrimination / memory, reading ability and memory retention ability
  • Exercise discretion and independence when applying professional expertise.
  • Must be able to manage time, projects, stress and conflict.
  • Must possess strong interpersonal skills including written and oral communication.
  • Must be able to bring tasks through to completion with minimal supervision.
  • Must have the ability to prioritize work and keep detailed and confidential records.
  • Must be able to communicate / present to large groups of people.

Work From Home: Field-based

Travel Percentage: 80%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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