Field Action Representative (Maastricht) - 29722BR - EN in Den Bosch at Stryker Corporation

Date Posted: 4/9/2018

Job Snapshot

Job Description

GENERAL SUMMARY:
Serve as a technical service liaison, responsible for tracking and returning applicable devices by contacting customers and/or distributors. Responsible for all applicable administration.

MAJOR DUTIES/RESPONSIBILITIES:
• Contact customers/distributors in order to retrieve devices to be updated
• Create shipments for pickups and returns
• Handle optional loaner device requests
• Initiate/Keep records of service within the CRM, ensure CRM is up-to-date.
• Solves routine problems of limited scope and complexity following established policies and procedures. Identify issues, resolve simple problems and escalates issues as appropriate
• Primary interactions with service engineers on the spot.
• Given detailed instruction with supervision, operate from established policies and procedures, respond to incoming inquiries.
• Supports and follows established processes and structures for change initiatives
• Filing
• Back-up to Customer Service Rep
• Perform other duties as assigned

Job Requirements

BASIC QUALIFICATIONS
• Associate’s Degree in Business or equivalent experience.
• 1+ year experience in technical service, customer service or contract administration
• Ability to use an ERP system and basic skills in Microsoft Office Suite (Word, Excel, Outlook, etc) or equivalent

PREFERRED/DESIRED QUALIFICATIONS
• Excellent organization, time management and customer services skills
• Native English speaking (read/write)
• Good interpersonal, verbal, written communications skills utilized in a team environment
• Familiarity with general office equipment and operating software
• Working knowledge of contract terms and conditions
• Demonstrated ability to work productively and positively with other team members
• Ability to multi-task and prioritize workload
• Experience with Salesforce.com

WORKING CONDITIONS:
• Office based role
• Occasional overtime required

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