Endo On-Site Specialist in Hamilton at Stryker Corporation

Date Posted: 7/25/2018

Job Snapshot

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Job Description

"Job Overview This position uses a wide array of knowledge, customer service, education, support, technical skills and critical thinking abilities to facilitate hospital/staff support. The individual must serve as a contributing member of the Stryker team through collaboration with sales and service while championing Stryker’s Mission and Values.   Responsibilities Individual Responsibilities:    

  • Proactively collaborates with internal teams/departments to promote a culture of inclusiveness and cooperation

  • Responsible to live and exemplify Stryker’s Values: Integrity, Accountability, People, and Performance.

  Functional Responsibilities:    

  • Provide effective, proficient, and timely service, education, training and support to all customers in direct support of the sales and service teams to ensure optimal customer satisfaction.

  • Provides clinical surgical support by operating/supporting all Stryker Endoscopy equipment and other portfolio solutions i.e. Medical, MedSurg, Communications, Orthopaedics

  • Anticipates related device/solution needs of the hospital/staff, and provides support, training and education pre/post and during procedures.

  • Is responsible for trouble-shooting and maintaining Stryker Endoscopy and Communications equipment

  • Is responsible for trouble-shooting and maintaining Stryker solutions in Medical, MedSurg, Communications, Orthopaedics

  • Works with surgeons, patients, O.R. personnel, central processing, biomedical, and all other related personnel to maintain Stryker partnerships, support and relationships

  • Maintains knowledge base of equipment and disposable products

  • Assists the Sales Representative in providing physicians and O.R. personnel with information on new products

  • Assists with the service department and Field service staff for field service support and information

  • Adheres to hospital policies, standards and procedures

  • Other duties as assigned by Manager

          Conduct & Compliance    

  • Abide by and support the policies set forth in the Stryker Code of Conduct

  • Understand that compliance with the Code of Conduct, as it may be amended by Stryker Corporation from time to time, is a condition of continued employment with Stryker

  • Conduct work in compliance with all laws, rules, and regulations and in accordance with Stryker’s high ethical standards

  • Report any violations of these policies and procedures to Stryker management or in the manner outlined in Stryker’s Ethics Hotline Policy 

,Knowledge & Skill Requirements  

  • Excellent interpersonal, analytical, and organizational skills

  • Strong interpersonal and communication skills for individual and group communication

  • Able to read and understand technical manuals extensively

  • Must be self-motivated, self-reliant and able to work with little supervision

  • Hospital department, Operating room experience and demonstrated knowledge of anatomy, surgical procedures, and techniques

  • Must have near vision acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity

  • Must be able to generate and explain detailed forecasts, guidelines, and procedures

  • Must be able to analyze non-routine product issues using independent judgment

  • Must be able to observe and correct minute inconsistencies

  • Respects patient confidentiality

  • Must be able to travel up to 20%

  Education & Qualifications  

  • Post Secondary Education Required or University Degree Preferred

  • Related experience in the field of medsurg, surgical instruments and endoscopic procedures preferred

  • Internal applicants with an equivalent combination of education, experience and performance over time at Stryker will be considered


Work From Home: No

Travel Percentage: None

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