East Asia Technical Service Manager in Hong Kong at Stryker Corporation

Date Posted: 10/17/2020

Job Snapshot

Job Description

  • Strategically plan and manage logistics, warehouse, transportation and repair center
  • Execute the setup of technical service repair center
  • Maintain responsibility of technical service repair center:
  • 1) Build a capable and effective Technical Service Team for East Asia 
  • 2) Coach, develop and lead direct reports by providing growth opportunities 
  • 3) Build and maintain exceptional employee engagement throughout the department 
  • 4) Be able to influence the organization to ensure improvements are implemented and work well with other functional demands. 
  • 5) Work with senior leaders within the organization and gain their trust and buy in to new initiatives. 
  • 6) Work with commercial leaders in East Asia to support the growth of Mako in the region
  • Develop and maintain strong partnerships/relationships with key suppliers internal and external. 
  • Develop and maintain strong partnerships/relationships with the Global Service businesses to advocate for East Asia needs
  • Ensure the team is utilizing the ERP to ensure efficiencies are gained including reporting, EDI links and data inputs.
  • Complying with all team activities with company, legal, ethical and other standards.
  • Completing other project and tasks as required. 
  • Work with IS to develop reporting and tracking of key performance metrics for technical service function.
  • Uphold the Compliance Culture and philosophy of the Company & ensure our technical services functions operate in line with our clearly defined quality standards.
  • Ensure that all technical repairs and testing equipment is in compliance with corporate, ISO and local standards
  • Ensure that all key performance indicators for revenue, service job turnaround time and oldest orders are met
  • Support country service team in the delivery and fulfillment of SA’s while achieving customer satisfaction and resulting in SA renewal.
  • Manage and control field inventory, tools, test equipment, technical documentation and other assigned equipment.
  • Development of new/existing Field Service Engineers both technically and administratively by providing field training / knowledge sharing
  • Ensure inventory integrity of spare parts in East Asia technical service centers
  • Managing the introduction of new capital products to the Service Centre – ensuring we are prepared to service from product launch and have a service and pricing strategy
  • Develop a service strategy that include and not limited to service revenue, on site service support, regional repair center, regional spare part management

Work From Home: Occasional

Travel Percentage: 20%

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