Director of Operations in Hamilton at Stryker Corporation

Date Posted: 8/25/2018

Job Snapshot

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Job Description

Job Overview This position is responsible for all operations activities for the Canadian division including: customer service, distribution, purchasing, demand planning, logistics, sales support, service, facilities, and quality assurance.  As a member of the Canadian Leadership Team, the individual must be comfortable working in a matrix environment with multiple Commercial, Business Operations and Global Operations constituents  Individual Responsibilities: • Coach, develop and lead direct reports by providing developmental growth opportunities • Build and maintain exceptional employee engagement throughout the department • Oversee individualized training and development plans for all staff • Conduct annual performance reviews and mid-year interim performance reviews • Conduct employee engagement sessions annually, and create & execute action plans based on these sessions • Responsible for departmental compliance with company policies and corrective actions • Proactively collaborates with internal teams/departments to promote a culture of inclusiveness and cooperation • Responsible to live and drive Stryker’s values: Integrity, Accountability, Performance and People Functional Responsibilities: • Overall responsibility for the functioning of the customer service, distribution, purchasing, demand planning, logistics, sales support, service, and quality assurance departments • Assembles a high-quality team to create a sustainable, high-performing culture in which service, quality, and cost management are paramount • Leads internal efforts to measure and improve the quality of the customer experience by increasing warehouse and logistics accuracy and reliability; investigate and resolve customer complaints and create a culture of continuous improvement • Leads efforts to increase inventory control through rigorous management of the purchasing, demand planning, loaner & inventory management process • Creates a proactive approach to labour planning, which includes analysis of historical volumes and projected demand, rigorous productivity tracking, and output standards for every distribution process • Measures and communicates the team’s progress towards a number of KPIs, and integrate these metrics into a results-oriented culture • Integrates Commercial and Business Operations needs into a forward looking strategy for Operations • Ensures that Stryker’s day-to-day activities run smoothly. • Oversees and manages departmental budget • Responsible for all aspects of the facilities in which we conduct operations • Leads, coaches and develops Operations supervisory and management staff • Other duties as assigned,Knowledge & Skill Requirements • Exceptional Leadership ability with a proven talent for building teams and generating results • Highly service-oriented, with a continuous commitment to enhancing the customer experience • Excellent analytical skills and a strong process-orientation • High-energy, high-urgency, with a passion for winning • Excellent interpersonal and communication skills • Effective planning and organizational skills • Knowledge of WHMIS and Health and Safety Legislation • Strong Computer skills, including knowledge of MS Office Education & Qualifications • Bachelor’s Degree required, Master’s Degree required • 7-10 years management experience including leadership of supervisory staff • Internal applicants with an equivalent combination of education, experience and performance  over time at Stryker will be considered

Work From Home: No

Travel Percentage: None

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