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Director Customer Engagement Innovations in Virtual, Michigan at Stryker Corporation

Date Posted: 12/7/2018

Job Snapshot

Job Description

The Customer Engagement Innovations (CEI) Director will lead the CEI team and bring together multiple divisions of Stryker to deliver an exceptional customer experience in the following innovative programs: MVP, WAR, VIP Experience, and Flex. Additionally, the CEI Director will continue to innovate new ways to engage our customers as the healthcare landscape evolves. 

MVP is an innovative program partnering with select, thought-leading institutions to drive partnership to a new level by delivering increased quality and decreased cost through unique, customized content while increasing our revenue. This cross-divisional program includes 12+ Business Units of Stryker. The program is launched via a two-day customer visit to Stryker where guests will be immersed in our culture, share best practices, and determine a customized road map of success. MVP has earned national recognition as one of the best partnership programs in the industry. 

The WAR program pulls together a handful of the best minds in the company to provide expertise aligned with the unique customer scenario. The sales rep submits a comprehensive background report in advance of a WAR call where the team works together to determine an optimal strategy to protect and/or grow our business in high stakes accounts. The WAR team continues the communication through victory and beyond to identify the secrets to success. Those learnings are shared with the sales force nationally thereafter.

In typical trade show experiences, it can be difficult to get customers to engage and often booth attendees have no background information in advance of the interactions. In contrast, VIP Experiences are customized engagements offered at key trade shows such as AAOS and AORN. These experiences are highly professional and personalized, involve key Stryker leadership, show new technology in development (with NDA), and ultimately give our customers the VIP treatment. 

The CEI Director is the liaison to the Flex team responsible for delivering finance solutions to our customers. These offerings provide alternatives to traditional purchase of capital equipment in the presence of shrinking capital budgets.

detailed job description here.

Work From Home: Yes

Travel Percentage: Up to 75%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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