Debtors Clerk - Midrand in Johannesburg at Stryker Corporation

Date Posted: 12/11/2019

Job Snapshot

Job Description

Debtors Clerk – Midrand

The Job’s Mission

This role supports the Accounts Receivable Team with the execution of collections campaigns and maintenance of customer accounts. A significant amount of time dedicated to collections will be spent in ensuring that the customer accounts queries are kept to a minimum, assisting with the processing of documentation (i.e., data processing). The individual will also assist in ad hoc initiatives for the AR Team

Key Activities & Accountabilities

Ensure that Stryker’s Compliance and Ethics program is always followed and that there is strict adherence to the Code of Conduct in all interactions

Drive collections campaigns including but not limited to:

  • Processing of all customer related queries
  • A thorough investigation of all queries including inter-acting with the various departments and obtain all the necessary approvals prior to processing any credit notes  
  • Processing of all queries related credit notes and re-invoicing to the correct customer accounts
  • Partnering with the customer services team in ensuring that all customer disputes are addressed and resolved within a reasonable turnaround time (maximum 1 x week)
  • Maintain a disputes log sheet in OnGuard
  • Communication with the external customers on a regular basis is very vital when resolving customer queries
  • Support the finance analyst with the reconciliation of the Unallocated receipts
  • Maintaining a detailed and up-to-date record of collections queries undertaken using a monthly AR Action Plan prepared by the AR manager
  • Maintain an up to date log of all Government queries in the shared drive
  • Keep an up to date filing system electronically  
  • Customer visits from time to time


  • Relevant Tertiary Qualification
  • Minimum of 2 years’ experience
  • Credit Management qualification or a relevant Finance qualification (Financial Accounting/Financial Management, etc.) would be advantageous.
  • 2 years’ experience with execution of collections campaigns or with controlled procurement processes and required documentation therein
  • Proficient with ERPs (MFG Pro would be advantageous)

Key talents /strengths for the role:

  • Ability to maintain confidentiality and exercise extreme discretion
  • Computer skills including the ability to operate computerised programs namely spreadsheet and word-processing programs at a highly proficient level
  • Resourceful self-starter requiring minimal supervision to meet tight deadlines
  • Detail oriented and analytical
  • Good interpersonal skills
  • Able to communicate at all levels both verbally and in writing
  • Well organised
  • Proficient in English
  • Must have a valid driving license and own car

Work From Home: Occasional

Travel Percentage: 30%


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