Customer Support Engineer based in Turkey in İstanbul at Stryker Corporation

Date Posted: 10/9/2019

Job Snapshot

Job Description

  • Do you believe in making your organisation the BEST IN CLASS?
  • Do you have a passion for building long term relationships? 
  •  Are you looking to be part of a market leader in the medical technology industry?


Who we want?

Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.

Dedicated achievers. Relentless about quality, people who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practice

What you will do

The customer Support Engineer will be responsible to ensure both the quality checking of new product, and the repair of items that have failed in the customer environment, as well as promoting service agreements after warranty periods expired and performing contracted periodical maintenances. He/She is responsible for trouble-shooting, maintaining, calibrating (if needed) and overall status of Stryker equipment by assuring “gold standard” in all aspects of Stryker Services.

  • Diagnoses and fault find the repair of company products
  • Undertakes the service and repair of company products to the required standards
  • Responsible for the testing of company products and provides fully completed test and service reports
  • Performs upgrades on company devices as required.
  • Has periodic maintenance visits and performs calibrations on company devices as required.
  • Informs her/his supervisor to keep on critical levels of spare parts inventory to fulfil warranty downtime obligations.
  • Establishes relations with the key people affecting the decision to purchase Customer Support products and services as well as with existing/potential customers to improve and maintain continuity of such relations
  • Supports service partners/dealers and team members in troubleshooting company products
  • Ensures all relevant repair/service information is entered into the database. (Or its replacement)
  • Reports any customer complaints received by service department are handled within company quality system guide lines

What you need

  • Engineering background preferably electric/electronics, mechanical and / or Biomedical Engineering
  • Fresh graduate or preferably 1-2 years of industry experience
  • Able to solve complex problems & identify solutions
  • Medical background (preferably)
  • Advanced English and Turkish language skills (Spoken & Written)
  • Knowledge of Microsoft Office (Word, Excel, Power Point)
  • Good diagnostic/fault finding skills.
  • Computer skills/literacy
  • Interest in new technologies
  • Flexibility to travel

Work From Home: No

Travel Percentage: 60%


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