Customer Services Representative - Johannesburg in Johannesburg at Stryker Corporation

Date Posted: 8/8/2019

Job Snapshot

Job Description

Customer Service Representative - Johannesburg

Maintains direct contact with customers before and/or after the sale. Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s). Works with various departments to meet maintenance services sales goals.

Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management. Focus of work may be in pre-sale or post-sales or both. Pre-sale: Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities. Post-sale: Responds to customer inquiries (RMA, status, delivery, etc.). Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognises add-on business opportunities. 

This is an individual contributor role that requires the use of judgement in applying professional expertise and is expected to work independently with minimal supervision. This position requires professional mastery of a specialized field of expertise that typically requires a college degree or equivalent.   Job requires a good knowledge and comprehensive understanding of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts & principles upon which the job is based. The job requires the ability to make judgements based on practice and previous experience. This job typically requires a degree in process or equivalent and no experience.

Responsible for the processing of quotes, invoices ,short term,long term consignments and credits in a timeous and accurate manner.


  • Process orders received by fax, e-mail and telephone prior to 4pm.
  • Ensure that correct account, correct quantity and item code applied are used.
  • Ensure that relevant discount is applied
  • Providing feedback to customers on the out where necessary
  • Complete and fax or e-mail the back order letter to the customer
  • Confirm and correct customer accounts details for Short term consignments
  • Confirm usage for short term and long term consignments
  • Confirm with the private administrator for the order number an patient details and invoice the client the same day.
  • Handling of customer queries
  • Providing interdepartmental peer support
  • Maintaining records of all transactions processed

Academic qualifications / degree & relevant prior experience:

Key talents /strengths for the role:

Min – Matric

Ideal or advantage – call center or telephone etiquette qualification

2 years data capturing experience and customer liaising

  • The ability to be conscientious and through
  • Providing service excellence to internal and\or external clients

Work From Home: No

Travel Percentage: None


  1. Sales Jobs
  2. Customer Service Jobs

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