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Customer Operations Specialist in Carrigtohill at Stryker Corporation

Date Posted: 5/14/2019

Job Snapshot

Job Description

Who We Want:

Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.

Strategic thinkers. People who enjoy analyzing data or trends for the purposes of planning, forecasting, advising, budgeting, reporting, or sales opportunities.

Business-oriented evaluators. People who effectively interpret information to demonstrate the effects of business initiatives, regulation and industry trends for sales, management and leadership teams.

Data translators. Highly effective communicators who can transform data findings into recommendations to compose reports and executive level presentations.

What You Will Do:

Provide the following levels of support associated with Customer Operations i.e.
o    Level 1 items e.g. Compiling Customer shipping files, Intake of Customer Orders, Providing Dept. Focus Reports
o    Level 2 items e.g. Interacting with Warehouse and Market base on general tasks and queries
o    Level 3 items e.g. Execute orders, review order intake in line with Business Rules, interact with relevant stakeholders in the Order Management Process
•    Action order entry, confirmation, allocation and analysis of all customer orders to maximize ordering/replenishment policies.
•    Deal with product availability queries and ensure continuity of information both internally to the plant and externally to the Stryker Distributor base.  
•    Set up new accounts (EDI or manual) and manage account maintenance/changes.
•    Connect daily with Manufacturing Team Leaders and Supply regarding orders, order patterns, date allocations, forecasts, returns, non-conforming product, markets, distributor issues etc.
•    Produce Open Order Reports, Daily Backorder Reports, Weekly Backlog Reports, Shipping reports, Order policy analysis and any other reports required for Customers. 
•    Report Plant metrics internally to cells and externally to distributor forums where applicable
•    Handle non-quality customer complaints/issues and returns to the satisfactory conclusion of the distributor base.
•    Participate in cross functional and cross divisional process improvement initiatives.
•    Receive Visitors to the plant and act as facilitator for all key Distributor visits.
•    Champion & promote Customer & Employee Engagement programmes and initiatives
•    Acts with integrity and confidence. 
•    Works with Supervisor to better support internal customers and the delivery of our products and services. 
•    Daily, weekly and monthly planning decided in partnership with Team Lead or Supervisor.
•    Works with Supervisor to develop skills necessary to optimally perform in current role.
•    Is accountable for outcomes. Understands the importance of how (values, behaviours, competencies) these results are achieved. 

What You Need

•    Third Level Qualification (minimum NFQ 8) preferably within a Business Information Systems, Supply Chain Management, APICS related discipline or equivalent combination of education, training and experience
•    0-2 years’ experience within a Supply Chain / Distribution or Manufacturing Environment
•    Previous exposure to ERP Systems & Business Concepts, practices and procedures an advantage. 
•    Broad knowledge of Warehouse management systems and Distribution
•    Strong in MS Office Applications an advantage
•    Strong understanding of FDA and Regulatory Compliance
•    Work is closely supervised and specific direction provided by more experienced staff.

Work From Home: No

Travel Percentage: Up to 25%

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