Customer Logistics Team Leader Goods Out - 27876BR - EN in Newbury at Stryker Corporation

Date Posted: 5/15/2018

Job Snapshot

Job Description

The Job's Mission

The Team Leader will work in the Goods Out or Goods In department as part of the Warehouse team to lead the team and help maintain the Company’s distribution activities, whilst meeting customer service and quality. They will take hour by hour responsibility for ensuring our orders are received and dispatched to customers on time every time. The job will be on a early or late shift depending on the department, though depending on volumes there may sometimes be the requirement to stay and get the job done so the candidate will have to have a sense of responsibility and commitment to going the extra mile. The Team Leader will have approx. 10 direct reports made up of a mix of permanent and temporary staff and will need to set an example for the team as their leader.

Key Activities & Accountabilities
  • Leading a team of up to 10 on the shift
  • Leading & motivating the workforce
  • Take responsibility and support the Warehouse Manager in achieving departmental and divisional KPIs and objectives
  • Manage effective communications with the team to deliver operational targets, issues, briefings are effectively delivered
  • Accurately monitor and use relevant production KPI's to ensure maximum efficiency and compliance
  • Utilise team members effectively to deliver agreed targets to required quality and output
  • Create an environment of development and cultivate talent in the department
  • Ensure all team members are trained and capable to undertake required tasks
  • Ensure team members are only employed on tasks they are trained to do. Undertake relevant induction training with new members of the team
  • Start and end shift procedures
  • Ensure all relevant paperwork is completed on time and with 100% accuracy
  • Ensure all quality and safety standards are adhered to and championed as necessary
  • To operate in a safe working manner and be responsible for H+S within designated areas, and ensure all prescribed PPE is used correctly by each team member
  • Liaison with couriers, other departments and the Sales force
  • Be an expert in the departmental processes
  • Take responsibility for identifying areas of improving and assisting in the implementation of actions relating to these.
  • Lead and implement projects within the team and cross-functional, to further improve the department, resulting in increasing customer satisfaction, increasing efficiency, lower costs and optimized inventory levels
  • Take responsibility for both your own engagement and also assist in driving engagement in the department. This will include taking a leading role in the Q12 impact plan.
  • Build and maintain relationships with other Functions while driving leverage opportunities across the areas.

Job Requirements

Education
  • GCSE or higher

Experience
  • Ideally experience of running a shift or leading a team in a similar environment
  • Lean Six Sigma black belt Qualified and have experience in leading lean process projects
Competencies

Ability to communicate in a highly effective manner and work both independently and as part of a team on assignments. Must be IT literate and efficient in an administrative environment. They must have the ability to work on their own initiative, prioritizing and organising workload.
  • Decision Making/Judgement – Selects effective approaches to solving issues, based on available information and business objectives and escalates appropriately.
  • Relationship Builder – Builds and maintains relationships within the team and across the wider organisation
  • Innovation & Creativity – Identifies and champions new ideas.
  • Excellent communication skills
  • Proactive - Has a pro-active and independent personality, ability to manage their own workload and prioritise appropriately
  • Strong internal drive and motivation to make a difference and add value to an organisation
  • Lean Six Sigma black belt Qualified and have experience in leading lean process projects

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