Customer Experience Representative in Portage, MI at Stryker Corporation

Date Posted: 9/16/2018

Job Snapshot

Job Description

  • Answers incoming requests through a multichannel system which include but are not limited to order entry, order status and troubleshooting of products. .
  • Follow standardized process to ensure 100% quality for all orders.
  • Accountable for all record-keeping as appropriate and in accordance with Stryker specifications.
  • Understands, interprets and explains detailed information of printed material and processes.
  • Prioritizes and identifies activities and tasks, adjusting priorities when appropriate.
  • Abides by company, departmental policies and regulatory procedures.
  • Maintain continual positive attitude, builds relationships and fosters teamwork.
  • Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required.
  • Flexibility in responding to new and rapidly changing situations and environment.
  • Demonstrates an understanding of how decisions impact customers and markets.
  • Participates in the creation and continuous improvement of standardized work.
  • Continuously searching for ways to enhance performance and meeting all training and documentation criteria.
  • Provides consistent leadership through performance and relationships and by going above and beyond for our customers and department.
  • Subject Matter Expert (SME) along with ability to manage special projects
  • Mentors team mates and participates in departmental training
  • Other job responsibilities as assigned

Work From Home: No

Travel Percentage: Up to 25%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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