Customer Care Support in Tempe, AZ at Stryker Corporation

Date Posted: 7/24/2020

Job Snapshot

Job Description

The Customer Care Support manages data entry, customer profiles, and information filing, such as purchase orders and customer requests. This position manages multiple touch points of customer information to ensure compliance with quality and regulatory systems, as well as service level and response time goals. Organization and multi-tasking skills are essential to be successful in this role. Accuracy and attention to detail is extremely critical. The ideal candidate loves working in a fast-paced environment, passionate about providing customer care and embraces the opportunity to create efficiencies through the application of LEAN principles.

Essential duties include:

  • Ensure timeliness and accuracy in the management of customer purchase order application and storage
  • Reconcile data, update documents and communicate to appropriate parties in a timely manner
  • Maintain customer specific data; includes acquisition pricing, blanket purchase orders, client part numbers and customer profile settings
  • Provide phone coverage and incoming call support while exhibiting a professional manner
  • Prioritize multiple activities; phone, email, document filing and system transactions
  • Accurate setup of accounts by ensuring proper paperwork is received and provided to the appropriate internal departments
  • Support key programs and/or processes that drive efficiencies, as assigned
  • Maintaining positive, consistent, and effective communication with all members of customer care, sales team and staff
  • Coverage for Customer Care Analysts, as required
  • Other related projects, as assigned

Work From Home: Occasional

Travel Percentage: 0%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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