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Customer Care Support in Tempe, AZ at Stryker Corporation

Date Posted: 1/12/2019

Job Snapshot

Job Description

  • Ensure timeliness and accuracy in the management of customer purchase order application and storage
  • Reconcile data, update documents and communicate to appropriate parties in a timely manner
  • Maintain customer specific data; includes acquisition pricing, blanket purchase orders, client part numbers and customer profile settings
  • Provide phone coverage and incoming call support while exhibiting a professional manner
  • Prioritize multiple activities; phone, email, document filing and system transactions
  • Accurate setup of accounts by ensuring proper paperwork is received and provided to the appropriate internal departments
  • Support key programs and/or processes that drive efficiencies, as assigned
  • Maintaining positive, consistent, and effective communication with all members of customer care, sales team and staff
  • Other related projects, as assigned

High School diploma required  (Bachelors degree preferred)

1-2 years customer service and/or data entry experience

Microsoft Windows 2000, Excel, Word, Access, Outlook

Experience with ERP or relational databases (J.D. Edwards One World System preferred)

Approaches tasks by ensuring compliance to procedures and interacts with staff in a friendly, professional and helpful manner Strong multi-tasking and organizational skills

Must be detail oriented, attentive to detail, and possess efficient typing skills

Strong problem-solving skills and ability make logical decisions

Ability to operate as a member of a team and on individual projects 

Work From Home: No

Travel Percentage: None

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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