Customer Care Administrator in Taikoo Shing at Stryker Corporation

Date Posted: 7/24/2019

Job Snapshot

Job Description

1. Maintain departmental standard for one call resolutions and primary point of contact for HK Sales Team  

2. Triage incoming calls, customer requests, correspondences and handle as appropriate

3. Perform an extensive array of sales support tasks, create sales quotes and tenders, update various types of sales records, create detailed reports to assist sales team in achieving objectives and for analysis by internal stakeholders

4.  Manage and monitor sales order processing  

5. Liaise with internal & external to resolve order status, delivery and billing inquiries

6. Collaborates cross functionally to monitor the performance of third party to meet/exceed KPIs  

7. Monitor stock inventory for maintaining daily implant business  

8. Interact with internal and external parties as the ongoing support for company’s or team’s project, e.g. HA-EDI, Pdf to EDI, Quotation Tools, etc  

9. Deal with customer complaints in a positive and constructive manner  

10. Ensure compliance with company policies and ISO requirements  

11. Provide advanced clerical work to assure the smooth operations of the HK Sales Team, including and not limited to typing, filing, gathering data in both computer and manual system  

12. Coordinate meetings and perform special projects as assigned by dept manager

Work From Home: No

Travel Percentage: None

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