Credit and Collections Controller in Amsterdam at Stryker Corporation

Date Posted: 9/20/2019

Job Snapshot

Job Description

The Job's Mission 

Europe Finance will be the preferred business partner to support Stryker’s mission, vision and promise in Stryker Europe. This will require Finance to focus on the basics of providing financial services and support, deliver value added finance service and support to Stryker Europe. It is Finance’s responsibility to assist the business in taking unnecessary costs out of its healthcare delivery system, achieve better economies of scale in the utilization of resources and leverage activities across functions and geographies to improve efficiency and effectiveness. Finance will be a best in class function, comprised of ethical, talented and engaged people, with efficient processes and effective controls that support our functions and customers.

This role reports to EFSSC P2P Disbursement Lead and requires a strong partnership with the other team members in EFSSC Amsterdam as well as the local businesses.

This position will be responsible for cash collections and maintenance of current open AR balances ensuring up-to-date balances for assigned customers. Implement, develop and drive the collection  process. Strong collaboration with the other AR collectors in Europe.

Key Activities & Accountabilities  

Customer Relationship Management

  • Build strong relationships with the Customers to support cash collections targets and faster query resolution.
  • Build a strong relationship with the customer care Team and sales teams.

Cash Collections and Credit Management

  • Review problem accounts with the Business Development and the Sales teams to ensure that appropriate actions are taken to manage the cash collection activity and payment terms.
  • Review payment terms (together with Disbursement Lead) with Sales Managers and Business Development to ensure appropriate terms and conditions are agreed.
  • Monitor payment behaviour and suggest appropriate action.
  • Ensure that cash collection targets are achieved (as assigned).
  • Manage DSO (Days Sales Outstanding) targets in-line with projections, through understanding sales targets and cash collections.
  • Daily / Weekly / monthly telephone calls and email contacts to customers to manage cash collection progress.
  • Log call history and regularly updates for customers.
  • Daily cash allocation.
  • Daily invoice activity and follow up.
  • Act as back up for the region during vacations and leave for collections related activities.

Query Management and reporting

  • Liaise with other departments to resolve invoice queries; Pricing, Loan Kits, CSD, Sales and Marketing
  • Support in reconciliation of the Accounts Ledger, including raising credits, write offs and write backs as required
  • Maintain relevant system in a timely manner to enable up to date customer account information.
  • Support AR Specialist with the preparation of the monthly reporting, including the Aged Debtors Ledger, DSO and Delinquency.
  • Supportin building projection and budget estimations.


  • Manage day to day invoice activity for Netherlands customer (invoice submissions,
    contracts and EDI follow up)
  • Apply cash in ERP system for relevant region as needed.
  • Create customers and maintain customer records for the region as assigned.
  • Manage day to day activity and follow up on EDI and invoice related queries.
  • Monitor credit limits as approricate for customer and region.
  • Apply controls and policies connected to customer collection and maintenance.
  • Work together with IT desk to resolve open AR queries and tickets.
  • Adhoc project as per assigned by Finance Director.
  • Point of contact (together with Disbursement Lead) for internal and external auditors for AR reviews for assigned countries.
  • Maintain and update Customer Master Information.
  • Support and participate in European AR team to develop and implement best practice in AR for Europe.
  • Support in maintaining policies applicable for AR (together with Disbursement Lead).
  • Develop strong relationships with the business to obtain effective collections.
  • Ensure SOX compliance for AR activities assigned.

Job Dimensions  Provide data that will describe the job's scope. Measurable indicators.

  • Customer contacts and networking
  • Accurate and correct registrations of collections
  • Meeting all deadlines; Internal and external
  • Working as one team in the Benelux and Nordic region
  • Sharing best practice with the European AR team

Authority Indicate level of authority which has been delegated to the job holder in order to allow him to perform the job.

  • Independently keep contacts with customer to collect cash
  • Support with project assigned
  • Suggest improvements in processes for accounts receivable
  • Approvals as per company delegation of authority

Education  Indicate the type and level of education (including languages) required and whether they are "essential" or "desirable". Describe the education required  for the job. NOT that of the current job holder.

  • Fluent spoken and written in German and English.
  • Graduate level and with and preferably accounting background
  • Adequate IT Knowledge (e.g. Microsoft Office, Oracle)

Experience  As above, indicate the length and type of experience required to perform this job satisfactorily.

  • Minimum 3 years of similar job experience, preferably in a multinational /American company.
  • Used to work with tight deadlines

Competencies  highlight the particularly important areas for this job (aptitude & attitude).

  • Service minded
  • Show drive and initiative

Work From Home: No

Travel Percentage: None

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