Clinical Support Specialist, Robotic Assisted Surgery, Lyon in Lyon at Stryker Corporation

Date Posted: 7/2/2019

Job Snapshot

Job Description

Learn more about what a Mako Product Specialist does at Stryker and get to know Avnish: https://www.youtube.com/watch?v=UbSzewU_YdY   

Learn more about the Mako robot: https://www.youtube.com/watch?v=s-hSfOKrAZI  

Who we want

Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.

Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a task is complete and meets regulations and expectations.

Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.

What you will do

  • Provide clinical product support to all end users and provide on-site guidance and assistance during surgical procedures. 
  • Provide surgeons and operating room staff with training and Clinical/Technical support in the operation of the company's robotic arm applications, associated equipment and instruments to insure ideal placement and precision. Additionally, you will provide ongoing in-services, and customer education to assigned account(s). 
  • Use proprietary software to prepare pre-operative CT scans for use in conjunction with the company's RIO/ Robotic Arm Interactive Orthopedic System, assists surgeon in preoperative implant planning, implant sizing and positioning.
  • Solve potential product problems for customers in an expeditious and highly satisfactory manner.
  • Collaborate with Sales Representatives and Marketing to increase public awareness and highlight clinical benefits of the products, and build strong relationships with key surgeons and OR staff at targeted accounts.
  • Provide feedback on product to improve performance and customer satisfaction. 


What you need

  • Clinical support experience, for example as a medical field technician, nurse, physiotherapist, application specialist or similar
  • Strong customer interaction experience, you place the customer at the heart of everything you do!
  • Strong communication and interpersonal skills to collaborate with all levels of a medical department
  • High level of stress resistance, demonstrated problem solving skills to troubleshoot potential problems
  • High degree of flexibility to travel within region
  • Demonstrated detail orientation, curious and fast-learner
  • Demonstrated knowledge of business administrative and clerical procedures and systems (e.g., word processing, file management and record maintenance)
  • Fluent in French and English

Work From Home: Yes

Travel Percentage: Up to 100%

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