Clinical Support Specialist – West Scotland in Glasgow at Stryker Corporation

Date Posted: 4/3/2020

Job Snapshot

Job Description

We are looking to hire an experienced Clinical Support Specialist to support both our Joint replacement Clinical Products as well as the use of our MAKO Robots. In this role you will responsible for providing clinical product support to all end users along with guidance and assistance during Mako and Revision surgical procedures. Your responsibilities will also include training, ongoing in-services, and customer education to assigned account(s).You will be considered to be one of the strategic points of contact of our customers and will be key in collecting customers’ feedback to improve performance and customer satisfaction. Your presence and attitude will be instrumental in driving sales growth.

In this role you will be predominantly covering Clydebank, Glasgow & Lanarkshire, but please note you will be asked to cover other locations in Scotland from time to time, so you must be flexible to travel.

Key Responsibilities:

  • Service existing and new customer base within the theatre and clinical environment
  • Provide surgeons and operating room staff with training and Clinical/Technical support in the operation of the company's robotic arm applications, associated equipment and instruments, as well as any Revision case required need to insure ideal placement and precision.
  • Use proprietary software to prepare pre-operative CT scans for use in conjunction with the company's RIO/ Robotic Arm Interactive Orthopedic System, assists surgeon in preoperative implant planning, implant sizing and positioning.
  • Provide complete reports and associated metrics to management, direct supervisor and company's regulatory department detailing case reviews, services performed and recommendations for product, documentation and methodology improvements.
  • Maintains and controls local MAKO consigned equipment, instrument, implant and disposables inventories, processes sales orders and provides forecast input to District Sales Manager.
  • Provide prompt and accurate complaint reports per the requirements of MAKO’s quality system
  • Work closely with other team members within the defined region to ensure customer service levels are best in class
  • Support the development and execution of the sales plan as well as grow the utilization of Stryker products by increasing volume with current and potential surgeons.
  • Actively sell the clinical benefits of the products, and build strong, positive relationships with key surgeons and OR staff at targeted accounts.
  • Obtain purchase orders for products consumed during surgical procedures and maintains and tracks consigned inventories of company's products
  • Provides theatre and other HCP staff training on Stryker products if needed.  This could include organizing and conducting training workshops and events for a broad customer group

Key Skills / Background

  • Ideally you will be educated to degree level in a Business, Medical or a related technical field of study.
  • You will have a demonstrated ability to apply office technology (e.g., ERP systems and Microsoft Access, Excel and Word)
  • We would prefer 2+ years’ experience in a the medical/healthcare industry)
  • Demonstrated knowledge of customer service principles and processes
  • Demonstrated problem solving and interpersonal communication skills
  • Demonstrated ability to analyze and comprehend written specifications and to assist customers with product selections that will comply with those specifications
  • Demonstrated detail orientation

Work From Home: Not available

Travel Percentage: 80%

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