Clinical Robotic Manager in Singapore at Stryker Corporation

Date Posted: 10/21/2020

Job Snapshot

Job Description

The role

  • Provide Sales and Clinical support to all stakeholders. Provide Technical details to the stakeholders and in tenders for MAKO systems.
  • Provide on-site guidance and assistance during surgical procedures. 
  • Design training, in-services, and customer education programmes.
  • Provide feedback on product design to improve performance, leading to higher customer satisfaction and clinical value.
  • Partners with Mako Product Specialist as the “clinical expert” during initial cases to ensure optimal OR flow and quality program adherence.
  • Use proprietary software to prepare pre-operative CT scans for use in conjunction with the company's RIO/ Robotic Arm Interactive Orthopedic System, assists surgeon in preoperative implant planning, implant sizing and positioning.
  • Submit complete reports and associated metrics to management, direct supervisor and company's regulatory department detailing case reviews, services performed and recommendations for product, documentation and methodology improvements,
  • Maintains and controls local MAKO consigned equipment, instrument, implant and disposables inventories, processes sales orders and provides forecast input to District Sales Manager.
  • Participate in company road-show demonstrations to provide potential customers with opportunity to see product in use and appreciation of clinical value.
  • Provide prompt and accurate complaint reports per the requirements of MAKO’s quality system.
  • Solve product problems for customers in an expeditious manner.
  • Support the development and execution of the sales plan as well as grow the utilization of the RIO system by increasing volume with current and potential surgeons.
  • Actively sell the clinical benefits of the products, and build strong, positive relationships with key surgeons and OR staff.
  • Collaborate with Sales Representatives and Marketing to increase public and physician awareness.
  • Mentoring the clinical skills of new hires in the field.
  • Managing the development and appraisal of clinical staff.
  • Overseeing day-to-day assignment.
  • Sign off on new MPS solo cases – Certifying and endorse staff competency.

Skills & Requirement:

  • Prefer 7+ years of experience in a sales and/or technical environment (medical, pharmaceutical or healthcare industry); with minimum 2 years in a management or equivalent role
  • Previous orthopaedic exposure or knowledge would be highly advantageous, but is not essential
  • Minimum of 2 year as a successful Mako Product Specialist (MPS) or Senior Mako Product Specialist or equivalent experience
  • Demonstrated knowledge of customer service principles and processes
  • Demonstrated problem solving and interpersonal communication skills
  • Demonstrated ability to analyze and comprehend written specifications and to assist customers with product selections that will comply with those specifications.

Who we want

  • Relationship-builders. Thoughtful product specialists who create genuine, trusting relationships with surgeons, hospital staff, internal team members and potential new customers.
  • Detail-oriented specialists. Individuals who know that even the smallest detail can make a big impact.
  • Problem-solvers. Experts who can anticipate challenges and quickly resolve problems as they arise.
  • Responsible advisors. Partners that can be counted on to work through distractions and put forth extra effort to accomplish set goals in a dynamic environment.
  • Influential achievers. Confident innovators who will stop at nothing to live out Stryker’s mission to make healthcare better.

Work from Home: Not available

Travel Percentage: Up to 20%

Work From Home: Not available

Travel Percentage: 20%

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