Clinical Associate in Albuquerque, NM at Stryker Corporation

Date Posted: 3/19/2020

Job Snapshot

Job Description

Basic Function:
Provide clinical product support to all end users and provide on-site guidance and assistance during surgical procedures.  Provide training, ongoing in-services, and customer education to assigned account(s).  Work within accounts to maximize the use of the AGT, Spine and CMF product line, by ensuring customer confidence in our technology through consistent procedural performance.  Develop, implement and enhance all resources necessary to properly service our customers and technology.  

Responsibilities:

  • Provide surgeons and operating room staff with Clinical/Technical support in the operation of the company's navigation technologies, associated equipment and instruments to ensure procedural efficiency.
  • Collaborate with cross-divisional sales partners to assist with inventory management
  • Use proprietary software to prepare pre-operative scans for use in conjunction with the company's navigation system, assists surgeon in preoperative planning and intra-operative guidance.
  • Provide prompt and accurate complaint reports per the requirements of Stryker AGT quality system.
  • Solve product problems for customers in an expeditious manner.
  • communication around product performance.
  • Obtain purchase orders for products consumed during surgical procedures and maintains and tracks case coverage purchase orders for services provided.
  • Partner with other cross functional teams in selling the clinical benefits of the company’s products, drive continuous account growth and case volume.
  • Identifies and executes opportunities to participate in cross-divisional labs for product education

Physical Requirements:

  • Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force constantly to move objects
  • Must be able to review printed materials
  • Must be able to communicate effectively with large groups of people
  • Must be able to use common office equipment and software application (e.g. PC, word, excel, scanning, etc.)
  • Travel 30% annually both on short notice and scheduled
  • Overnight travel outside of designated area to support business needs as determined by supervisor
  • Possible off-hours, weekend, and holidays to support business needs


Mental Requirements:

  • Must be able to routinely make decisions which may affect immediate customer service-related operations and have a divisional effect
  • Must be able to quickly resolve complex challenges that occur in a dynamic environment

Qualifications/Work Experience Required:

  • Excellent problem solving skills
  • Excellent interpersonal skills
  • Excellent organizational skills
  • Fundamental Computer Skills
  • Associate’s degree

Work From Home: Field-based

Travel Percentage: 5%

Work From Home: Field-based

Travel Percentage: 30%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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