Business Support Specialist (Beijing) in Beijing at Stryker Corporation

Date Posted: 9/8/2020

Job Snapshot

Job Description

Position summary:

Provide in-lab technical services of Mako and support MPS to enhance the customer satisfaction with Mako.

Essential Duties & Responsibilities: (Detailed Description)

  • Provide in-lab services of Mako in strategic key accounts hospitals to respond to MPS‘s requests timely.
  • Collect technical issues of Mako from MPS and for problem solving.
  • Order new parts to for wastage parts replacement of Mako.
  • Provide regular maintenance of Mako quarterly.
  • Support MPS team to establish and maintain close relationship with key accounts.
  • Provide onsite guidance for customers on Mako operation and equipments maintenance.
  • Support sales and marketing team on Mako demonstration / exhibition activities.
  • Provide high quality service to customers to enhance Stryker and Mako branding.
  • Compliant to Stryker Code of conduct and other corporate policies. Adherent to applicable local laws and industry code of ethics including but not limited to FCPA, AdvaMed Code of Ethics. Do the right things and do things right.

Education & Experience:

  • Associate degree or above with major in electronics, bioengineering, or relevant fields
  • At least 3 years relevant experience in medical and healthcare industry preferred

Physical & Mental Requirements:

  • Good communication/interpersonal  skills both internally and externally
  • Strong service sense
  • Willing to learn and good learning ability
  • Responsibility

Work From Home: Not available

Travel Percentage: 60%

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