Branch Operations Manager in Sandy, UT at Stryker Corporation

Date Posted: 7/21/2020

Job Snapshot

Job Description

Who we want

  • Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders, senior management, and their teams.
  • Managers who drive performance. People who implement process improvements and leverage the talent of their team to consistently increase performance and productivity.
  • Talent developers. Growth-oriented managers who recruit and hire top-performing talent and prioritize the development of their team members.
  • Goal-oriented orchestrators. People who can effectively coordinate and focus the work of skilled employees toward an important goal, prioritizing to the right activities that lead to success.

What you will do

Lead Customer Service, Inventory and Warehouse teams to drive sales, operating income, cash flow and asset management in support of the branch’s P&L objectives.  As a member of the Branch Leadership Team, work closely with General Manager, Sales in support of achieving local branch objectives, quality standards and compliance to all policies and regulations.

  • Ensure adherence to and become branch expert on all quality and compliance requirements as set forth by the Field Quality Management System requirements.
  • Lead any regulatory agency (e.g. FDA) site visits and inspections per the Field Quality Mgmt System (FQMS) protocol.
  • Lead timely and accurate execution of product actions and expiration management processes.
  • Prepare branch for audits and ensure branch is in constant state of audit readiness.
  • Collaborate with key stakeholders (Distribution and Field Operations, Sales, Mktg, etc.) in optimizing the supply chain.
  • Ensure on-time, complete and accurate delivery of products to customers.
  • Direct and coordinate the daily activities of customer service, inventory, loaner kit assembly and distribution.
  • Drive efficiency improvement in all aspects of the branch.
  • Coordinate new product rollouts with General Manager, Sales, Product Life Cycle team, Product Marketing, etc.
  • Coordinate with Distribution and Field Operations with the implementation of new national supply chain initiatives.
  • Lead all branch operations employees by partnering with Human Resources and branch leadership to acquire top talent, create a performance based work culture and develop a high performing team.
  • Represent branch at quarterly regional operations meetings and annual national operations meeting.
  • Partner with others to develop successor, budgets, capital expenses and future estate leases.
  • Evaluate, manage and report inventory metrics to General Manager, Sales in order to positively impact P&L and cash flow.
  • Meet top line sales, operating income and cash flow objectives; make improvements in top drivers such as inventory, instrumentation, freight expense and workforce planning.

What you need

  • 5+ years demonstrated success in leading teams, including remote employees, as evidenced by the achievement of required results and high employee engagement.
  • Demonstrated experience within a customer focused environment.
  • 5+ years experience in logistics, operations, distribution and/or customer service.
  • Demonstrated experience in asset management.
  • Proven ability to work with and present to senior leadership.
  • Demonstrated interpersonal skills with the proven ability to motivate teach and coach individuals from diverse backgrounds and technical skills.
  • Demonstrated computer skills and knowledge of planning systems.
  • Proven ability to set performance goals and achieve desired metrics.
  • Demonstrated analytical skills with a high problem solving and process improvement orientation.
  • Proven ability to drive high customer service levels, inventory control, cost reduction and quality compliance.
  • Proven Financial Acumen including management of Profit & Loss (P&L)
  • Bachelor’s degree in Business Administration

Work From Home: Occasional

Travel Percentage: Up to 50%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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