Associate Software Support Analyst - Redmond, WA in Redmond, WA at Stryker Corporation

Date Posted: 9/25/2020

Job Snapshot

Job Description



Associate Software Support Analyst

Job Snapshot

  • Job Title: Associate Software Support Analyst
  • Division: Medical
  • Business Unit: Emergency Care
  • Location: Across the U.S.
  • Travel Required: Up to 20%
  • Employee Type: Full-Time

Who we want

  • Team players. Individuals eager to learn, who have a reputation for working well with others, including team members and leadership.
  • Problem solvers. Solution oriented thinkers who enjoy solving problems and are committed to resolving challenges.
  • Adaptable partners. Quick thinking individuals who can rapidly adjust and respond to challenges as appropriate.
  • Organized analysts. Detail-oriented achievers who excel by being responsive, timely and collaboratively with team members.
  • Dedicated achievers. Individuals with unparalleled, strong work ethic and customer-focused attitude.
  • Articulate communicators. Engineers whose strong written and verbal talents translate to positive customer outcomes.
  • Game changers. Go-getters who are motivated to live out Stryker’s mission to make healthcare better.

What you will do

With supervision and guidance, promote and sustain positive customer relations while providing technical support to end users through various support channels, assisting them to troubleshoot and navigate Stryker proprietary software solutions as designed. 

  • Respond in a timely manner to incoming customer inquiries via all available channels with oversight as needed. 
  • Document all customer interactions in a timely manner and according to established protocol. 
  • Establish basic proficiency of assigned Stryker data related products. 
  • Establish working knowledge of assigned support tools.  
  • Perform basic technical troubleshooting and assist end users in basic navigation of assigned Stryker data solutions products.  
  • With assistance, utilize published resources and established escalation paths to solve routine software and hardware issues of limited scope and complexity. 
  • With assistance, investigate initial troubleshooting and testing of non-standard support questions. 
  • Manage a work queue, with oversight as needed, to ensure timely response and resolution of customer inquiries.  
  • Operate under guidance of established protocol, policies and procedures with oversight as needed.  
  • Follow testing and troubleshooting instructions.  
  • Understand team metrics and standards and strive for operational excellence to achieve these standards in daily activities.  
  • Ensure customer satisfaction performing support duties with honesty and integrity instituting a highly responsive and unsurpassed level of customer service. Live the Stryker Brand to earn customer loyalty and provide best-in-class quality support services. 
  • Responsible for on-call duties as scheduled.  
  • Responsible for various work schedules as assigned.  
  • Complete assigned training in a timely manner. 

 If you’re an engineer with a talent to influence groups and a passion for improving healthcare, we want you on our team. Join our team of hardworking, passionate engineers at Stryker and help us make healthcare better.

What you need

  • Associate degree or equivalent combination of two years education and relevant experience.
  • Preferred qualifications include:
    • Associate degree in related field.
    • Demonstrated working knowledge of technical products and systems including online software applications.
    • Demonstrated excellent customer service skills.
    • Strong organizational, prioritization and time management skills.
    • Strong written and verbal communication skills.
    • Demonstrated technical troubleshooting skills.

What We Offer

  • A culture driven to achieve our mission and deliver remarkable results
  • Coworkers committed to collaboration and serving our customers the right way
  • Supporting quality products that improve the lives of our customers and patients
  • Ability to discover your strengths, follow your passion and own your own career
  • Engaging work environment

About Stryker

Together with our customers, we are driven to make healthcare better. Stryker, previously Physio-Control, is the leader in life-saving and emergency medicine technology and data solutions, serving EMS, hospital, military, and emerging models of healthcare.  We make the legendary LIFEPAK® brand of patient monitors and defibrillators – considered one of the most powerful tools in emergency medicine.  Join our Team and see how your marketing and product management skills can flourish in an environment rich with advanced technology, innovative medical science, and high-performance culture. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Work From Home: Remote

Travel Percentage: 20%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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