Associate Regional Manager -- OnSite - 28524BR - EN in Houston, TX at Stryker Corporation

Date Posted: 2/13/2018

Job Snapshot

Job Description

Utilizes a wide array of knowledge, technical skills and critical-thinking abilities to facilitate Stryker Endoscopy’s OnSite business.

• Ensure effective surgical care to patients as related to Stryker Endoscopy equipment.

• Assist the Divisional Service Manager with region growth, talent development, recruiting, engagement and overall performance of OnSite within a region.

• Interacts with surgeons, patients, OR personnel, Central Processing, Sales Reps, O.R. Management, and Hospital Administration, as well as Stryker employees and partners.

• Set up of essential communication matrix for specialists within their region (e.g. teleconference, email).

• Submits monthly reports to Divisional Service Manager on region performance / activity.

• Shares responsibility for ProCare sales growth and quota within their region.

• Assist with penetration of Stryker products in service accounts.

• Serves as a liaison with Sales to highlight and promote ProCare product offerings

• Produce and distribute sales leads to the sales representatives in respective region.

• Responsible for P&L for individual region.

• Responsible for ensuring all OnSite commitments are met within their territory on a daily basis

• Responsible for ensuring all ProCare Specialists in their territory are properly trained

• Responsible for the quality of service provided to customers throughout region.

• Adheres to all Stryker policies and procedures.

• Supervise On-site Supervisors, Service Quality Coordinators, and Operations Associates within their region, with additional oversight of ProCare Specialists in region as necessary.

• In partnership with other Regional Service Managers and Divisional Service Managers, responsible for supporting the overall growth of the program as well as helping to set the strategic direction for OnSite

• Employee has the necessary authority to execute above mentioned job responsibilities, and will have the authority to carry out specific responsibilities defined by quality system documents. Employee has the authority to recommend and initiate preventative and corrective action with regard to product non-conformances and quality system activities.

Job Requirements


• Operating Room experience in a services-related account for at least 1 year preferred.

• 3 plus year tenure with Stryker or equivalent experience.

• B.A. or B.S. in business with an emphasis in marketing or related discipline preferred.

• Medium work: Exerting up to 60 pounds of force occasionally, and/or up to 20 pounds of force constantly to move objects.

• Must be able to review printed materials.

• Must be able to effectively use computer programs ( e.g. Word, Excel, Outlook and Power Point ).

• Must have Stryker VPN access.

• Must be able to use I-Expense for expense reporting.

• Must be able to communicate with large groups of people.

• Must be able to communicate telephonically.

• Must be able to use common office equipment (e.g. calculator, PC, fax machine, etc.).

• Must be able to generate and explain detailed forecasts, guidelines and procedures.

• Must be able to analyze and resolve non-routine product issues using independent judgment.

• Must be able to routinely make decisions which may affect immediate product line operations and have a divisional effect.

• Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).

• Excellent analytical skills.

• Excellent professional interpersonal skills.

• Demonstrated effective managerial skills with quick decision-making ability.

• Excellent organizational skills.

• Excellent problem solving ability.

• Near visual acuity, (corrected) color vision, corrected (if necessary) audio logical problems, mobility, bending, standing, stooping, and finger dexterity.