Associate Manager, OnSite Service Northeast Region in Hoboken, NJ at Stryker Corporation

Date Posted: 11/5/2019

Job Snapshot

Job Description

The following is not intended to represent an all-inclusive list of job responsibilities, but to outline the ESSENTIAL FUNCTIONS of the position.

General Description:

Utilizes a wide array of knowledge, technical skills and critical-thinking abilities to facilitate Stryker’s Services business. 

Essential Functions:

  • Ensure effective surgical care to patients as related to Stryker Endoscopy equipment.
  • Assist the Regional Service Manager with region growth, employee development, recruiting, retention and overall performance of Stryker OnSite Services within a region.
  • Interacts with surgeons, patients, OR personnel, Central Processing, Sales Reps, O.R. Managements, and Hospital Administration, as well as Stryker employees and partners.
  • Shares responsibility for sales growth and operational profitability.
  • Produce and distribute sales leads to the sales representatives in respective region.
  • Effectively able to provide short term coverage in absence of Regional Service Manager
  • Lead interactions with surgeons, patients, OR personnel, Central Processing, Sales Reps, O.R. Management, and Hospital Administration, as well as Stryker employees and partners when necessary
  • Provides support in creation and delivery of quarterly business review and other required business presentations
  • Provides vacation coverage within region, as needed.
  • Provides education and training to Endoscopic specialists within region, as needed 
  • Provides Regional Service Manager(s) information from Associate/Regional Supervisors, Team Lead, OnSite Specialists with essential material for reviews, corrective actions and other administrative duties regarding specialists.
  • Adheres to all policies and procedures put forth in the sales code of conduct.
  • Supervise Associate/Regional Supervisors, Team Leaders, Sr. OnSite Specialists, OnSite Specialists, and Operations Associates within their region.
  • Provides support with regional strategy development and shares ownership for execution of objectives

Employee has the necessary authority to execute above mentioned job responsibilities, and will have the authority to carry out specific responsibilities defined by quality system documents.

Employee has the authority to recommend and initiate preventative and corrective action with regard to product non-conformances and quality system activities.

QUALIFICATIONS/ REQUIREMENTS:

  • Operating Room experience in a services-related account for at least 1 year.
  • 2 – 5 year previous leadership with Stryker or equivalent experience.
  • B.A. or B.S. required.
  • Medium work: Exerting up to 60 pounds of force occasionally, and/or up to 20 pounds of force constantly to move objects.
  • Must be able to review printed materials.
  • Must be able to effectively use computer programs ( e.g. Word, Excel, Outlook and Power Point ).
  • Must have Stryker VPN access.
  • Must be able to use Concur for expense reporting.
  • Must be able to communicate with large groups of people.
  • Must be able to communicate telephonically.
  • Must be able to use common office equipment (e.g. calculator, PC, fax machine, etc.).
  • Must be able to generate and explain detailed forecasts, guidelines and procedures.
  • Must be able to analyze and resolve non-routine product issues using independent judgment.
  • Must be able to routinely make decisions which may affect immediate product line operations and have a divisional effect.
  • Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
  • Excellent analytical skills.
  • Excellent professional interpersonal skills.
  • Demonstrated effective managerial skills with quick decision-making ability.
  • Excellent organizational skills.
  • Excellent problem solving ability.
  • Near visual acuity, (corrected) color vision, corrected (if necessary) audio logical problems, mobility, bending, standing, stooping, and finger dexterity.

Work From Home: Field-based

Travel Percentage: 70%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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