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Associate Field Service Representative -Toronto, ON in Hamilton at Stryker Corporation

Date Posted: 11/25/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Hamilton
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/25/2018
  • Job ID:
    R403949

Job Description

This position is responsible for providing technical support and field service support that exceeds our customer expectations.  This individual must serve as a contributing member of the Service Team while championing Stryker’s Vision, Promise and Mission.   Individual Responsibilities: • Proactively collaborates with internal teams/departments to promote a culture of inclusiveness and cooperation • Responsible to live and exemplify Stryker’s Values: Integrity, Accountability, People, and Performance. Functional Responsibilities:  Field service & support: • Provide effective, proficient, and timely service and repairs to all customers in direct support of the sales team to ensure optimal customer satisfaction • Adhere to account protocols. Responsible for fault isolation and maintenance of equipment at account locations • Promote Stryker’s business by recognizing opportunities to fulfill additional customer needs and communicating with the appropriate Stryker personnel for follow up • Provide post sale in-servicing on equipment operation and maintenance • Perform warranty, upgrades, field actions, preventative maintenance, installations, deliveries billable or any other related services required by a client. • Follow all administrative duties in a very accurate and timely manner, assist in the development of new service procedures, provide new product information to customers • Maintain an accurate inventory of Stryker equipment and parts. • Other duties as assigned by Manager/Supervisor • Travel up to 50% of the time to any other Province or Territory within Canada for Field service calls, or customer training or daily backfill of other technical duties Conduct & Compliance • Abide by and support the policies set forth in the Stryker Code of Conduct • Understand that compliance with the Code of Conduct, as it may be amended by Stryker Corporation from time to time, is a condition of continued employment with Stryker • Conduct work in compliance with all laws, rules, and regulations and in accordance with Stryker’s high ethical standards • Report any violations of these policies and procedures to Stryker management or in the manner outlined in Stryker’s Ethics Hotline Policy Knowledge & Skill Requirements • Ability to work independently • Ability to work in a fast paced environment • Ability to read and understand technical drawings • Ability to troubleshoot technical issues and perform technical repairs • Highly organized and able to prioritize tasks • Strong time management skills, ability to manage multiple functions and adhere to daily deadlines • Knowledge of  proper lifting/body mechanic techniques • Strong interpersonal and communication skills • Special attention to detail • Accuracy is essential for data entry skills,• Post-Secondary Diploma required, University Degree Preferred • Related technical experience in field • Background from a Technical School in Mechanical, Electronics or Electrical Background • Must hold a valid driver’s license and maintain an outstanding driving record • Internal applicants with an equivalent combination of education, experience and performance over time at Stryker will be considered  

Work From Home: Yes

Travel Percentage: Up to 50%

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