Associate Field Service Representative -Montreal, QC in Montreal at Stryker Corporation

Date Posted: 9/12/2020

Job Snapshot

Job Description

This position is responsible for providing technical support and field service support that exceeds our customer expectations.  This individual must serve as a contributing member of the Service Team while championing Stryker’s Vision, Promise and Mission.   Individual


• Proactively collaborates with internal teams/departments to promote a culture of inclusiveness and cooperation

• Responsible to live and exemplify Stryker’s Values: Integrity, Accountability, People, and Performance. Functional Responsibilities:  

Field service & support:

• Provide effective, proficient, and timely service and repairs to all customers in direct support of the sales team to ensure optimal customer satisfaction

• Adhere to account protocols. Responsible for fault isolation and maintenance of equipment at account locations

• Promote Stryker’s business by recognizing opportunities to fulfill additional customer needs and communicating with the appropriate Stryker personnel for follow up

• Provide post sale in-servicing on equipment operation and maintenance

• Perform warranty, upgrades, field actions, preventative maintenance, installations, deliveries billable or any other related services required by a client.

• Follow all administrative duties in a very accurate and timely manner, assist in the development of new service procedures, provide new product information to customers

• Maintain an accurate inventory of Stryker equipment and parts.

• Other duties as assigned by Manager/Supervisor

• Travel up to 50% of the time to any other Province or Territory within Canada for Field service calls, or customer training or daily backfill of other technical duties

Conduct & Compliance

• Abide by and support the policies set forth in the Stryker Code of Conduct

• Understand that compliance with the Code of Conduct, as it may be amended by Stryker Corporation from time to time, is a condition of continued employment with Stryker

• Conduct work in compliance with all laws, rules, and regulations and in accordance with Stryker’s high ethical standards

• Report any violations of these policies and procedures to Stryker management or in the manner outlined in Stryker’s Ethics Hotline Policy

Knowledge & Skill Requirements

• Ability to work independently • Ability to work in a fast paced environment

• Ability to read and understand technical drawings

• Ability to troubleshoot technical issues and perform technical repairs

• Highly organized and able to prioritize tasks

• Strong time management skills, ability to manage multiple functions and adhere to daily deadlines

• Knowledge of  proper lifting/body mechanic techniques

• Strong interpersonal and communication skills

• Special attention to detail

• Accuracy is essential for data entry skills

• Bilingual French & English required

• Post-Secondary Diploma required, University Degree Preferred

• Background from a Technical School in Mechanical, Electronics or Electrical Background preferred

• Related technical experience in field preferred

• Must hold a valid driver’s license and maintain an outstanding driving record

• Internal applicants with an equivalent combination of education, experience and performance over time at Stryker will be considered  

Work From Home: Field-based

Travel Percentage: Up to 50%

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