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Associate Field Service Representative - Houston, TX in Houston, TX at Stryker Corporation

Date Posted: 12/8/2018

Job Snapshot

Job Description

GENERAL DESCRIPTION

At Stryker we strive to make Healthcare better. This is done by providing our customers with the best equipment and service. The environment and culture for this role is fast-paced and you’ll be constantly on the go. It requires the ability to solve complex problems while maintaining strong relationships with our customers and sales representatives.

ESSENTIAL FUNCTIONS:

1. Repair and deliver equipment according to Stryker Medical specifications and perform all required quality control checks and preventive maintenance in accordance with the products operation manual.

1. Keep inventory accurate by doing service reports on all calls.

2. Account for time accurately in the field.

3. Ensure field service reports are completed to standard.

4. Ensure all routine company vehicle usage and maintenance is preformed according to company policy.

5. Ship and receive equipment and supplies.

6. Regular and punctual attendance.

7. Wear standard uniform provided by Stryker Medical each workday.

8. Participate in any and all work assignments as may be deemed suitable and assigned by management.

9. Present the highest level of customer etiquette in support of the sales team and promote increased equipment and service usage by establishing and maintaining effective customer relationships.

10. Must adhere to Field Service metrics.

11. Must be computer literate.

12. Adhere to proper expense reporting procedures.

13. Develop the skills and knowledge necessary to be a Field Service Representative, such as developing sales experience through contract and service project sales and understanding budgetary concerns and control.

QUALIFICATIONS

* High school diploma or equivalent.

* Must be 21 years of age and have a valid driver’s license.

* Effective reading and writing skills.

* Willingness and ability to work extended workweek including nights and weekends.

* Maintain professional image by proper grooming and dress.

* Willingness to follow all safety rules. Adhere to policies and procedures established by Stryker Medical.

* Must be able to analyze and resolve equipment issues using independent judgment.

* Must be able to follow and explain detailed instruction troubleshooting and inspection procedures.

* Must be able to complete detailed documentation accurately.

* Must be able to logically diagnose issues and systematically solve problems.

* Ability to prioritize issues.

* Basic electronic and mechanical aptitude.

PHYSICAL/SAFETY REQUIREMENTS

* Requires the ability to lift/carry 75 lbs.

* Job demands include prolonged stooping, kneeling, crouching, bending, sitting, standing and/or crawling as necessary.

* Requires the ability to reach, pull or push in order to accomplish job accountabilities.

* Requires hand grasp ability.

* Requires the coordination of hands and/or eye/hand/foot.

* Meets cognitive demands to include visual discriminatory/memory, auditory discriminatory/memory reading ability, independent decision making and retention of specific knowledge.

* May handle various materials including but limited to: durcot fabric, nylon fabric, Velcro, zippers, product components comprised of rubber, metals and coated products.

Work From Home: Yes

Travel Percentage: None

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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