Associate Field Service Technician - South Wisconsin in Virtual, Wisconsin at Stryker Corporation

Date Posted: 9/25/2018

Job Snapshot

Job Description

Covering South Wisconsin with a focus in the Milwaukee and Madison area.

Role Responsibilities

  • Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.
  • Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges.
  • Updates databases with status of returned materials issues and accounts for returns inventory.
  • Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules.
  • Ensure service information accessible by sorting and filing documents/forms.
  • May schedule field service repair calls.
  • Handles requests for additional company materials.
  • Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.

Experience

  • This position requires knowledge that is acquired through experience, specialized education or training.
  • The role has clearly defined procedures and tasks as well as defined guidelines to aid in decision making.
  • The job requires a basic understanding of work routines and procedures in own discipline.
  • The technical procedures for this level are well defined.
  • The job works within well-defined procedures that may involve a variety of work routines.
  • This job typically requires a minimum of 2 or more years experience.
  • High school diploma or equivalent required

Work From Home: Yes

Travel Percentage: Up to 25%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Work From Home: Yes

Travel Percentage: Up to 100%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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