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Analista de servicio al cliente in Mexico City at Stryker Corporation

Date Posted: 3/13/2019

Job Snapshot

Job Description

Enters purchase orders in the system and follows up of products of the customer for delivery on time. Offer personalized customer service to distributors and key accounts.



Qué harás

1. Order Entry

  • Enters any sales orders in the system, reviewing the correct support, authorized price, lead time and payment agreements
  • Monitors and give information about PO and SO to all customer (internal and external)
  • Follow up and investigate any sales orders that have not been automatically generated  in the system (CRM to QAD)

2. Sales - Follow Up

  • Follows up the purchases orders and the sales orders in every moment until the correct delivery, to verify with the customer their satisfaction level of the product and service in order to get a feedback
  • Give all support to End Customers and Channels partners regarding their orders.
  • Response to Customers requests by phone and email
  • Assignments of the stock of spare parts to ProCare customers.
  • Track arrivals of spare parts and RMA’sProvide Open Orders status and deliverey promises
  • Coordinate the shipment os spare parts to customers
  • CRM Mainteinance (upload POD, QO’s, review and upload the supports of the services)
  • Provide, send and follow up quotes to customer.

3. Service level – Follow Up

  • Maintain the monthly service level above of the target set by Operations Manager
  • Confirm services with ProCare engineers
  • Confirm services given to customer by our ProCare engineers.

4. Customer Attention

  • Personalized attention to our distributors and key accounts
  • Give support to Sales Representatives with quotations.
  • Maintain CRM updated with information about  Sales visits, needs, contact information and provide reports related with this information.
  • Track and entry to all the equipments deliver by customer for review
  • Track and follow up any deliver of the equipments review by ProCare engineers.

5. Invoicing

  • Resposible for invoicing and remissioning products to customer according to company procedures and  tax laws
  • Maintain correct documentations to support  each product invoice or credit not.
  • Constant communication with finance in order to review customer credits so deliveries may be authorized
  • Follow up POD about spare parts deliver and repaired equipments deliver to customer in order to recognize sale.

6. Compliance

  • Associate must conduct all business and affairs in compliance with all laws and regulations, including the Foreign Corrupt Practices Act (FCPA), Stryker Code of Conduct, and in accordance with the highest ethical standards.


Que necesitas

  • Educación superior concluido
  • 2-3 años de experiencia en servicio al cliente / ventas / servicio técnico

Work From Home: Yes

Travel Percentage: Up to 25%

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