Business Process Owner – Service Repair ; Remote

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine. Learn more about our award-winning organization by visiting stryker.com

This position is part of Stryker’s multi-year Accelerate program. To learn more about Accelerate visit our connect site: https://careers.stryker.com/accelerate/

Position Summary:

As the Business Process Owner of Service Repair you will lead the process design for Service Repair ( Field Repair and Depot Repair ) through our deployment of new technology ( SAP ) to simplify our customer experience and provide a platform for growth.

In this role you will collaborate with Stryker's service teams and create business processes to harmonize our application roadmap with a bias toward standard functionality.

This transformation program will deliver a cross functional ERP solution inclusive of inter-connected EcoSystem applications.

You will work to understand as-is processes, drive acceptance of the Commercial template solution and address business requirements for new capabilities.

Essential Duties & Responsibilities:

• Owns the global process design for Service Repair, which includes repairing product at Stryker Service Depot or Field locations, including synchronization across the inter-connected EcoSystem applications to ensure a smooth user and customer experience
• Responsible for the achievement of program goals, objectives, and deliverables; specifically, for the timely completion of project activities within their business process area
• Lead business process design, and accompanying solution design with an IT Solution Lead partner, for assigned area with specific bias toward embracing standard functionality
• Creates network of SME’s across the Stryker landscape (commercial, shared services, centers of excellence and the Global Quality and Operations (GQO) organizations) to leverage for input, participation in project activities and to engage in change management activities for business process design
• Drive adoption of to-be business process to align with ERP capabilities and gain alignment with the Stryker divisions, functions, and geographies (commercial, shared services, centers of excellence and the Global Quality and Operations (GQO) organizations)
• Drive harmonized industry-best practice process across all divisions and geographies allowing minor configurations (as necessary for regulatory or fiscal compliance) with no core customizations
• Partners with Global Process Governance Owners to ensure the integrity of the global template through enhancement cycles
• Facilitate rapid decisions and the completion of the Solution Design and Key Configuration Decisions
• Lead and oversee process workshops
• Plans and leads all business activities up to the SIT2 cycle including coordination with the Testing COE, and then facilitates a handover to the Business Process Implementation Lead, as applicable, for continuation of subsequent testing and deployment activities
• Ensure solution meets business requirements
• Where appropriate, partner with the change management team to craft a strategy for end user change management, including delivering to users and measuring success
• Works closely with systems integrator and provides input into the configuration of the system
• As a data object owner, ensures completeness and accuracy of enterprise master data through conversion or construction activities
• Where appropriate, drive the creation and delivery of training content 
• Personifies the Accelerate Program Brand internally and externally

Education & Special Trainings:

• BS, BA in Business Administration, or equivalent

Qualifications & Experience:

• Minimum 6+ years professional experience
• Broad experience in business processes like Service Repair, post manufacturing repair, post market repair, depot repair, field service repair highly preferred.
• Understanding of sub-process “end to end” processes
• Prior experience delivering an ERP, major business-system, or leading large-scale transformational projects or programs preferred
• Collaboration skills, influence skills and is able to build consensus and drive change.
• Able to lead and motivate global cross-functional teams.
• Exhibits acute business acumen and understanding of organizational issues and challenges
• Ability to think strategically while operating tactically to implement a Global Template solution.
• Microsoft Office skillsets
• data analysis and problem-solving skills
• Aligned with program goals and principles

This position may have flexibility in grade levels for current Stryker employees based on your experience. Those details would be discussed with you prior to an offer being made. As such, if you have an interest in the types of duties described in this position, please apply or reach out to the recruiter to learn more.

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