Senior Engineer, Quality in Gurugram at Stryker Corporation

掲載日付: 11/18/2019



Who we want :

  • Analytical problem solvers: People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
  • Dedicated achievers: People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
  • Curious learners: People who seek out cutting-edge research and information to expand and enhance their ability to develop new ideas into reality.
  • Goal-oriented engineers: Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.
  • Effective communicators: People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders, senior management, and their teams.

What you will do :

  • Effectively carrying out customer complaint handling
  • Strong knowledge & experience of preparing Risk Analysis documentation
  • Should be able to document, review, evaluate and investigate responses on product complaints
  • Performs collective analyses of product complaints and reports for trends and identification of potential corrective or preventive actions
  • Ensures timely investigation of and response to product complaints. This involves initiating and participating in investigations and corrective action arising from product complaints.
  • Collaborates with team members to do complaint investigations

What you will need :

  • Total experience of 4-8 years with effectively carrying out customer complaint handling
  • Educational qualification of in Bachelors in Mechanical/Biomedical/Biotech Engineering.
  • Good analytical and problem-solving skills.
  • Knowledge of DFMEA/PFMEA/Control plan/7QC tools.
  • Preferred experience in 4D problem solving methodology.
  • Experience in 7 QC tools - Fish Bone Diagram, Pareto Charts, and Root Cause Analysis.
  • Proficient computer skills in Excel and Word.
  • Good understanding of database management of complaint records.

Work From Home: Occasional

Travel Percentage: None