Customer Logistics Associate (International) in Leesburg, VA at Stryker Corporation

掲載日付: 1/4/2020



In November 2018 Stryker acquired K2M, a global leader of complex spine and minimally invasive solutions headquartered in Leesburg, VA.  Today Leesburg is home to Stryker’s spine division which offers a comprehensive portfolio for orthopedic and neurosurgeons specializing in the surgical treatment of a broad range of spinal pathologies.

Who We Want

Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.

Data managers. People who enjoy compiling, organizing and consolidating large volumes of data and reports.

Self-directed imitators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.

Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders, senior management, and their teams.

The International Customer Logistics Associate works in a fast paced environment that partners closely with other internal departments to provide optimum professional customer support to both internal and external international customers in order to maintain and enhance business. The primary responsibility of this position is to support the international sales team in interfacing with international customers; by accurately executing customer order transactions in an effective and efficient, analytical manner. This also includes an emphasis on maintaining a high level of relationship management, quality communication, and interaction with International Distributors, Intercompany Direct Markets, Sales Management, and internal departments. Must be detail oriented with a strong work ethic focused on providing a positive customer experience.

Schedule:  Monday through Friday, 8:00am to 5:00pm

What You'll Do

  • Manage complex international customer orders.
  • Prepare and generate all international shipping and receiving documentation for both import and export of product.
  • Complete all International Billing activities for Stryker including Invoicing and data validation of sales orders.
  • Provides customer acknowledgements with promised shipping dates; initiate stock transfers as necessary to meet customer expectations. Provide customers with up-to date status information.
  • Become efficient with inventory allocation and resolving discrepancies.
  • Interact with Operations, Finance, Sales Management, Supply Chain, and Customers to effectively manage customer orders from entry to delivery.
  • Manage all International Loaner and Demo requests.
  • Receives and processes customer complaints and expedites the resolution. Develops and implements recommendations for future prevention.
  • Follow all policies and procedures appropriate to the day-to-day operations and ensure compliance of export rules and regulations.
  • Manage entire International returns process from Return Materials Authorization initiation through Invoicing.
  • Attend product training and continue to maintain basic product knowledge and new product launches to assist customers with situations that arise. Possess a working knowledge of product substitutions for all product lines and use sound business judgment to fulfill customer requirements, while effectively utilizing Stryker's assets.
  • Provide assistance and back up support to sales management, Distributors and sales representatives to provide one point of contact for smooth order process flow for international customers.

What You'll Need

  • Bachelor’s degree from a four-year college or university and 3 years related experience and/or training; or at least seven years’ experience in customer service. Exposure to products inventory and inventory processes. At least 1 year in the medical device industry is preferred.
  • Proficient in Microsoft Office Suite Applications (Outlook, Word, Excel, Access); previous experience with an ERP system preferred (JD Edwards preferred); previous experience with a CRM system preferred.
  • Excellent listening and communication skills are required along with a positive morale/teamwork building skills and the ability to handle a variety of activities simultaneously.
  • Attention to detail is paramount to ensure accurate processing of product requests and shipping information.
  • Superior time management skills and the ability to manage multiple functions and adhere to daily deadlines.
  • Ability to demonstrate professional, friendly phone skills while maintaining composure in stressful situations.

Work From Home: Not available

Travel Percentage: 0%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.