Associate Field Service Representative - Calgary, AB in Calgary at Stryker Corporation

掲載日付: 1/23/2020



Job Overview 

This position is responsible for providing technical support and field service support that exceeds our customer expectations.  This individual must serve as a contributing member of the Service Team while championing Stryker’s Vision, Promise and Mission.  



Individual Responsibilities: 

  • Proactively collaborates with internal teams/departments to promote a culture of inclusiveness and cooperation  

  • Responsible to live and exemplify Stryker’s Values: Integrity, Accountability, People, and Performance.  


Functional Responsibilities: 


Field service & support: 

  • Provide effective, proficient, and timely service and repairs to all customers in direct support of the sales team to ensure optimal customer satisfaction 

  • Adhere to account protocols. Responsible for fault isolation and maintenance of equipment at account locations 

  • Promote Stryker’s business by recognizing opportunities to fulfill additional customer needs and communicating with the appropriate Stryker personnel for follow up 

  • Provide post sale in-servicing on equipment operation and maintenance 

  • Perform warranty, upgrades, field actions, preventative maintenance, installations, deliveries billable or any other related services required by a client. 

  • Follow all administrative duties in a very accurate and timely manner, assist in the development of new service procedures, provide new product information to customers 

  • Maintain an accurate inventory of Stryker equipment and parts. 

  • Other duties as assigned by Manager/Supervisor 

  • Travel up to 50% of the time to any other Province or Territory within Canada for Field service calls, or customer training or daily backfill of other technical duties 


Conduct & Compliance  

  • Abide by and support the policies set forth in the Stryker Code of Conduct  
  • Understand that compliance with the Code of Conduct, as it may be amended by Stryker Corporation from time to time, is a condition of continued employment with Stryker
  • Conduct work in compliance with all laws, rules, and regulations and in accordance with Stryker’s high ethical standards 
  • Report any violations of these policies and procedures to Stryker management or in the manner outlined in Stryker’s Ethics Hotline Policy 


Knowledge & Skill Requirements 

  • Ability to work independently  

  • Ability to work in a fast paced environment 

  • Ability to read and understand technical drawings 

  • Ability to troubleshoot technical issues and perform technical repairs 

  • Highly organized and able to prioritize tasks  

  • Strong time management skills, ability to manage multiple functions and adhere to daily deadlines 

  • Knowledge of  proper lifting/body mechanic techniques  

  • Strong interpersonal and communication skills 

  • Special attention to detail 

  • Accuracy is essential for data entry skills 


Education & Qualifications 

  • University Degree or current enrollment in post-secondary education. (Preferably in Sciences/ Kinesiology, Health Care and/or Business or Marketing) preferred; completed post-secondary education program required. 

  • Related technical experience in field  

  • Background from a Technical School in Mechanical, Electronics or Electrical Background 

  • Must hold a valid driver’s license and maintain an outstanding driving record 

  • Internal applicants with an equivalent combination of education, experience and performance over time at Stryker will be considered 

Work From Home: Not available

Travel Percentage: 50%